they couldnt waive any overdraft fees. I told them to escalate it to the supervisors supervisor and was put on hold. She came back to the call aside her supervisor and continued to tell me they were working on making adjustments to the account in order to remove overdrafts. She truly seemed to understand me as well as her supervisor

What the CFPB Record Shows About they couldnt waive any overdraft fees. I told them to escalate it to the supervisors supervisor and was put on hold. She came back to the call aside her supervisor and continued to tell me they were working on making adjustments to the account in order to remove overdrafts. She truly seemed to understand me as well as her supervisor

they couldnt waive any overdraft fees. I told them to escalate it to the supervisors supervisor and was put on hold. She came back to the call aside her supervisor and continued to tell me they were working on making adjustments to the account in order to remove overdrafts. She truly seemed to understand me as well as her supervisor has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This time , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they couldnt waive any overdraft fees. I told them to escalate it to the supervisors supervisor and was put on hold. She came back to the call aside her supervisor and continued to tell me they were working on making adjustments to the account in order to remove overdrafts. She truly seemed to understand me as well as her supervisor reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "solved almost instantly. When she asked if there were anything else I needed to resolve I quickly told her yes and proceeded to ask if she could explain what the overdraft fee and overdraft fee forgiven items that were listed in early XXXX meant? I told her I have NEVER seen the word overdraft anything and figured it must be some sort of mistake and perhaps that is why ...fee forgiven was the very next transaction?? She said oh ok well", and the single most common underlying issue is "she could help me. But because it was the bank that posted it".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they couldnt waive any overdraft fees. I told them to escalate it to the supervisors supervisor and was put on hold. She came back to the call aside her supervisor and continued to tell me they were working on making adjustments to the account in order to remove overdrafts. She truly seemed to understand me as well as her supervisor: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.