they communicated to me that I should call XXXX ( XXXX ) XXXX. I did and got a hold of someone who eventually got me to Customer Service who got me to the Refinancing Department on the XXXX XXXX phone line. I spoke with someone from each of these departments for some five to ten minutes or more trying to explain what I knew about what had happened but both he and she that I spoke with got mad at me and sent me back to Customer Service who

What the CFPB Record Shows About they communicated to me that I should call XXXX ( XXXX ) XXXX. I did and got a hold of someone who eventually got me to Customer Service who got me to the Refinancing Department on the XXXX XXXX phone line. I spoke with someone from each of these departments for some five to ten minutes or more trying to explain what I knew about what had happened but both he and she that I spoke with got mad at me and sent me back to Customer Service who

they communicated to me that I should call XXXX ( XXXX ) XXXX. I did and got a hold of someone who eventually got me to Customer Service who got me to the Refinancing Department on the XXXX XXXX phone line. I spoke with someone from each of these departments for some five to ten minutes or more trying to explain what I knew about what had happened but both he and she that I spoke with got mad at me and sent me back to Customer Service who has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I had been, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they communicated to me that I should call XXXX ( XXXX ) XXXX. I did and got a hold of someone who eventually got me to Customer Service who got me to the Refinancing Department on the XXXX XXXX phone line. I spoke with someone from each of these departments for some five to ten minutes or more trying to explain what I knew about what had happened but both he and she that I spoke with got mad at me and sent me back to Customer Service who reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but since he had gotten mad and hung up on me telling me he was going to close my Application", and the single most common underlying issue is "I had gotten worried about it and on about XX/XX/XXXX or XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they communicated to me that I should call XXXX ( XXXX ) XXXX. I did and got a hold of someone who eventually got me to Customer Service who got me to the Refinancing Department on the XXXX XXXX phone line. I spoke with someone from each of these departments for some five to ten minutes or more trying to explain what I knew about what had happened but both he and she that I spoke with got mad at me and sent me back to Customer Service who: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.