Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they can see the money transfer company messed up and we were getting our money back's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they can see the money transfer company messed up and we were getting our money back's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I went to transfer {$1300.00} using XXXX | 1 |
| State | Complaints |
|---|---|
| especially since we knew we weren't doing anything wrong we thought it was being handled and that was the end. | 1 |
| Issue | Complaints |
|---|---|
| that one said it also failed and gave an identifier code for the failed transaction of # XXXX. Then finally we tried XXXX and it seemed to work. The money came straight to my account. Then we realized my husband 's account was minus {$2600.00} | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they can see the money transfer company messed up and we were getting our money back has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they can see the money transfer company messed up and we were getting our money back reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I went to transfer {$1300.00} using XXXX", and the single most common underlying issue is "that one said it also failed and gave an identifier code for the failed transaction of # XXXX. Then finally we tried XXXX and it seemed to work. The money came straight to my account. Then we realized my husband 's account was minus {$2600.00}".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they can see the money transfer company messed up and we were getting our money back: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they can see the money transfer company messed up and we were getting our money back has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they can see the money transfer company messed up and we were getting our money back has a 0% timely response rate to CFPB complaints.
The most common issue reported against they can see the money transfer company messed up and we were getting our money back is "that one said it also failed and gave an identifier code for the failed transaction of # XXXX. Then finally we tried XXXX and it seemed to work. The money came straight to my account. Then we realized my husband 's account was minus {$2600.00}" in the "I went to transfer {$1300.00} using XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.