they at first told me that I had not cancelled the account. I was told that I had to fill out the form and I would get a full refund. I submitted the required form. When refund didnt happen

What the CFPB Record Shows About they at first told me that I had not cancelled the account. I was told that I had to fill out the form and I would get a full refund. I submitted the required form. When refund didnt happen

they at first told me that I had not cancelled the account. I was told that I had to fill out the form and I would get a full refund. I submitted the required form. When refund didnt happen has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have spe, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they at first told me that I had not cancelled the account. I was told that I had to fill out the form and I would get a full refund. I submitted the required form. When refund didnt happen reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they were authorized to allow the merchant to charge to my credit card that replaced it. There were some credits that were issued that I am sure offset some of the {$920.00} of new charges place on my Bank of America XXXX XXXX XXXX Card ending in XXXX", and the single most common underlying issue is "the results of the last investigation by BOA stated that part of the charges were valid because the MERCHANT was able to prove that they were? XXXX XXXX stated that the credits they had they supposedly gave me had all been refunded to my XXXX XXXX card".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they at first told me that I had not cancelled the account. I was told that I had to fill out the form and I would get a full refund. I submitted the required form. When refund didnt happen: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.