they are essentially telling me that I'm screwed and that they have no empathy nor sympathy for my plight of their mishandling of my account. They are also attempting to deflect blame to me even though they are the ones that never advised me properly nor instructed me of further requirements until AFTER I had completed my nine monthly payments. I'm not just griping about this for no reason

What the CFPB Record Shows About they are essentially telling me that I'm screwed and that they have no empathy nor sympathy for my plight of their mishandling of my account. They are also attempting to deflect blame to me even though they are the ones that never advised me properly nor instructed me of further requirements until AFTER I had completed my nine monthly payments. I'm not just griping about this for no reason

they are essentially telling me that I'm screwed and that they have no empathy nor sympathy for my plight of their mishandling of my account. They are also attempting to deflect blame to me even though they are the ones that never advised me properly nor instructed me of further requirements until AFTER I had completed my nine monthly payments. I'm not just griping about this for no reason has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to What, and the most recent logged activity is What am I , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they are essentially telling me that I'm screwed and that they have no empathy nor sympathy for my plight of their mishandling of my account. They are also attempting to deflect blame to me even though they are the ones that never advised me properly nor instructed me of further requirements until AFTER I had completed my nine monthly payments. I'm not just griping about this for no reason reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "in reality its more like 16 months because while the CARES act is in place", and the single most common underlying issue is "our representative made you aware of the missing documentation and advised you on the status of your account. On XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they are essentially telling me that I'm screwed and that they have no empathy nor sympathy for my plight of their mishandling of my account. They are also attempting to deflect blame to me even though they are the ones that never advised me properly nor instructed me of further requirements until AFTER I had completed my nine monthly payments. I'm not just griping about this for no reason: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.