they are counting the due date as a day in the grace period. I want to also point out that the customer service representative stated that if I had paid my payments by check that even if I made my payment on the XXXX day of my grace period that it would not show as posted until they received confirmation from the bank that the money went through. This is not on any of their communications or website that paying with a check costs you extra days. Further

What the CFPB Record Shows About they are counting the due date as a day in the grace period. I want to also point out that the customer service representative stated that if I had paid my payments by check that even if I made my payment on the XXXX day of my grace period that it would not show as posted until they received confirmation from the bank that the money went through. This is not on any of their communications or website that paying with a check costs you extra days. Further

they are counting the due date as a day in the grace period. I want to also point out that the customer service representative stated that if I had paid my payments by check that even if I made my payment on the XXXX day of my grace period that it would not show as posted until they received confirmation from the bank that the money went through. This is not on any of their communications or website that paying with a check costs you extra days. Further has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they are counting the due date as a day in the grace period. I want to also point out that the customer service representative stated that if I had paid my payments by check that even if I made my payment on the XXXX day of my grace period that it would not show as posted until they received confirmation from the bank that the money went through. This is not on any of their communications or website that paying with a check costs you extra days. Further reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "that my loan payments would return to the regular amount of {$530.00}", and the single most common underlying issue is "she starts advising me that".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they are counting the due date as a day in the grace period. I want to also point out that the customer service representative stated that if I had paid my payments by check that even if I made my payment on the XXXX day of my grace period that it would not show as posted until they received confirmation from the bank that the money went through. This is not on any of their communications or website that paying with a check costs you extra days. Further: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.