Total complaints
1
Filed since Afte
2026 data Public-data reference. official source
they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675 complaint mix by product
- two customer 1 100.0% – 0% relief
How they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| two customer service representatives | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I was given the run around and told that the late fee could not be waived because it was my mistake not theirs | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675
they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After 47 m, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "two customer service representatives", and the single most common underlying issue is "I was given the run around and told that the late fee could not be waived because it was my mistake not theirs".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675 have?
they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675 respond to complaints on time?
they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675 has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675?
The most common issue reported against they always ask what is the best form of contact and I say email and yet for this they are going to send me a letter 5-7 business days later to tell me that my online mortgage payment didn't go through when I found out on my own because I noticed that the payment wasn't taken out of my account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,60302,,Consent provided,Web,2019-07-22,Closed with explanation,Yes,N/A,3312675 is "I was given the run around and told that the late fee could not be waived because it was my mistake not theirs" in the "two customer service representatives" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
