Total complaints
1
Filed since appo
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they also use deceptive means to inflate the alleged debt/loan like stating {$920000.00} as estimated initial publication of Trustee 's Sale amount. How could this amount are much more than initial Promissory Note Amount of {$880000.00} plus at least over XXXX years of consistant mortgage payments? A letter from Shellpoint Mortgage Servicing dated on XX/XX/XXXX stated alleged owner ( beneficiary ) of this alleged loan is XXXXXXXX XXXX XXXX XXXX not in its individual capacity but solely as trustee for XXXX XXXX XXXX XXXX which is completely different from Notice of Trustee 's Sale stated as MORTGAGE ELECTRONIC RIGISTRATION SYSTEMS's complaint history from CFPB public records. 1 consumers have filed complaints since appo. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since appo
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they also use deceptive means to inflate the alleged debt/loan like stating {$920000.00} as estimated initial publication of Trustee 's Sale amount. How could this amount are much more than initial Promissory Note Amount of {$880000.00} plus at least over XXXX years of consistant mortgage payments? A letter from Shellpoint Mortgage Servicing dated on XX/XX/XXXX stated alleged owner ( beneficiary ) of this alleged loan is XXXXXXXX XXXX XXXX XXXX not in its individual capacity but solely as trustee for XXXX XXXX XXXX XXXX which is completely different from Notice of Trustee 's Sale stated as MORTGAGE ELECTRONIC RIGISTRATION SYSTEMS's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| LLC as a new Trustee without Assignment Notice to send Notice of Default and Notice of Trustee 's Sale and XXXX XXXX XXXX XXXX to conduct the Trustee 's Sale on XX/XX/XXXX without my authorization nor consent. Disregard my numerous requests to the Agency to comply Cease and Desist order or to postpone Trustee 's Sale date until they can prove they are the legitimate Holder of Beneficial Interest of this alleged loan | 1 |
| State | Complaints |
|---|---|
| XXXX | 1 |
| Issue | Complaints |
|---|---|
| they continue to threat and harrass me to take away the property if I don't pay them. Under tremendous distress and pressure to protect my first and only home from foreclosure which I bought in XXXX with all my savings and have ever since been paying the loan with all my hard earned money | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they also use deceptive means to inflate the alleged debt/loan like stating {$920000.00} as estimated initial publication of Trustee 's Sale amount. How could this amount are much more than initial Promissory Note Amount of {$880000.00} plus at least over XXXX years of consistant mortgage payments? A letter from Shellpoint Mortgage Servicing dated on XX/XX/XXXX stated alleged owner ( beneficiary ) of this alleged loan is XXXXXXXX XXXX XXXX XXXX not in its individual capacity but solely as trustee for XXXX XXXX XXXX XXXX which is completely different from Notice of Trustee 's Sale stated as MORTGAGE ELECTRONIC RIGISTRATION SYSTEMS has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to appo, and the most recent logged activity is appointing, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they also use deceptive means to inflate the alleged debt/loan like stating {$920000.00} as estimated initial publication of Trustee 's Sale amount. How could this amount are much more than initial Promissory Note Amount of {$880000.00} plus at least over XXXX years of consistant mortgage payments? A letter from Shellpoint Mortgage Servicing dated on XX/XX/XXXX stated alleged owner ( beneficiary ) of this alleged loan is XXXXXXXX XXXX XXXX XXXX not in its individual capacity but solely as trustee for XXXX XXXX XXXX XXXX which is completely different from Notice of Trustee 's Sale stated as MORTGAGE ELECTRONIC RIGISTRATION SYSTEMS reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "LLC as a new Trustee without Assignment Notice to send Notice of Default and Notice of Trustee 's Sale and XXXX XXXX XXXX XXXX to conduct the Trustee 's Sale on XX/XX/XXXX without my authorization nor consent. Disregard my numerous requests to the Agency to comply Cease and Desist order or to postpone Trustee 's Sale date until they can prove they are the legitimate Holder of Beneficial Interest of this alleged loan", and the single most common underlying issue is "they continue to threat and harrass me to take away the property if I don't pay them. Under tremendous distress and pressure to protect my first and only home from foreclosure which I bought in XXXX with all my savings and have ever since been paying the loan with all my hard earned money".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they also use deceptive means to inflate the alleged debt/loan like stating {$920000.00} as estimated initial publication of Trustee 's Sale amount. How could this amount are much more than initial Promissory Note Amount of {$880000.00} plus at least over XXXX years of consistant mortgage payments? A letter from Shellpoint Mortgage Servicing dated on XX/XX/XXXX stated alleged owner ( beneficiary ) of this alleged loan is XXXXXXXX XXXX XXXX XXXX not in its individual capacity but solely as trustee for XXXX XXXX XXXX XXXX which is completely different from Notice of Trustee 's Sale stated as MORTGAGE ELECTRONIC RIGISTRATION SYSTEMS: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they also use deceptive means to inflate the alleged debt/loan like stating {$920000.00} as estimated initial publication of Trustee 's Sale amount. How could this amount are much more than initial Promissory Note Amount of {$880000.00} plus at least over XXXX years of consistant mortgage payments? A letter from Shellpoint Mortgage Servicing dated on XX/XX/XXXX stated alleged owner ( beneficiary ) of this alleged loan is XXXXXXXX XXXX XXXX XXXX not in its individual capacity but solely as trustee for XXXX XXXX XXXX XXXX which is completely different from Notice of Trustee 's Sale stated as MORTGAGE ELECTRONIC RIGISTRATION SYSTEMS has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they also use deceptive means to inflate the alleged debt/loan like stating {$920000.00} as estimated initial publication of Trustee 's Sale amount. How could this amount are much more than initial Promissory Note Amount of {$880000.00} plus at least over XXXX years of consistant mortgage payments? A letter from Shellpoint Mortgage Servicing dated on XX/XX/XXXX stated alleged owner ( beneficiary ) of this alleged loan is XXXXXXXX XXXX XXXX XXXX not in its individual capacity but solely as trustee for XXXX XXXX XXXX XXXX which is completely different from Notice of Trustee 's Sale stated as MORTGAGE ELECTRONIC RIGISTRATION SYSTEMS has a 0% timely response rate to CFPB complaints.
The most common issue reported against they also use deceptive means to inflate the alleged debt/loan like stating {$920000.00} as estimated initial publication of Trustee 's Sale amount. How could this amount are much more than initial Promissory Note Amount of {$880000.00} plus at least over XXXX years of consistant mortgage payments? A letter from Shellpoint Mortgage Servicing dated on XX/XX/XXXX stated alleged owner ( beneficiary ) of this alleged loan is XXXXXXXX XXXX XXXX XXXX not in its individual capacity but solely as trustee for XXXX XXXX XXXX XXXX which is completely different from Notice of Trustee 's Sale stated as MORTGAGE ELECTRONIC RIGISTRATION SYSTEMS is "they continue to threat and harrass me to take away the property if I don't pay them. Under tremendous distress and pressure to protect my first and only home from foreclosure which I bought in XXXX with all my savings and have ever since been paying the loan with all my hard earned money" in the "LLC as a new Trustee without Assignment Notice to send Notice of Default and Notice of Trustee 's Sale and XXXX XXXX XXXX XXXX to conduct the Trustee 's Sale on XX/XX/XXXX without my authorization nor consent. Disregard my numerous requests to the Agency to comply Cease and Desist order or to postpone Trustee 's Sale date until they can prove they are the legitimate Holder of Beneficial Interest of this alleged loan" product category.
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