they allowed the charges. I then went and LOCKED the card myself since they continued to allow it! I let the agent know ALL of this. He went ahead and issued me a brand new card with a brand new number and then I was transferred.

What the CFPB Record Shows About they allowed the charges. I then went and LOCKED the card myself since they continued to allow it! I let the agent know ALL of this. He went ahead and issued me a brand new card with a brand new number and then I was transferred.

they allowed the charges. I then went and LOCKED the card myself since they continued to allow it! I let the agent know ALL of this. He went ahead and issued me a brand new card with a brand new number and then I was transferred. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I le, and the most recent logged activity is I let the , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they allowed the charges. I then went and LOCKED the card myself since they continued to allow it! I let the agent know ALL of this. He went ahead and issued me a brand new card with a brand new number and then I was transferred. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "ALLOWED XXXX CHARGES to come OUT of my ALREADY OVERDRAWN CREDIT CARD. NONE of my other cards with them allow this to happen. NONE of my other cards with them do this. I have overdrawn coverage turned OFF for this card and have NEVER turned it on. Because Capital One allowed these unauthorized charges", and the single most common underlying issue is "I had not had any XXXX charges come out of this card for MONTHS. Then all of a sudden in XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they allowed the charges. I then went and LOCKED the card myself since they continued to allow it! I let the agent know ALL of this. He went ahead and issued me a brand new card with a brand new number and then I was transferred.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.