Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they alleged that I had discussed this with them when I had not.'s complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they alleged that I had discussed this with them when I had not.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Citibank sent an electronic message and posted a reply for the second charge. It was dated 3 days after the message itself was dated. Two messages were posted for the same chargeback. The second dispute was missing. I contacted the dispute department and was told that I should immediately sign and send back the response form | 1 |
| Issue | Complaints |
|---|---|
| and they assured me that they were not aware of this and would post the second dispute within 48 hours. I received the second response over a week later. In responses | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they alleged that I had discussed this with them when I had not. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they alleged that I had discussed this with them when I had not. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Citibank sent an electronic message and posted a reply for the second charge. It was dated 3 days after the message itself was dated. Two messages were posted for the same chargeback. The second dispute was missing. I contacted the dispute department and was told that I should immediately sign and send back the response form", and the single most common underlying issue is "and they assured me that they were not aware of this and would post the second dispute within 48 hours. I received the second response over a week later. In responses".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they alleged that I had discussed this with them when I had not.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they alleged that I had discussed this with them when I had not. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they alleged that I had discussed this with them when I had not. has a 0% timely response rate to CFPB complaints.
The most common issue reported against they alleged that I had discussed this with them when I had not. is "and they assured me that they were not aware of this and would post the second dispute within 48 hours. I received the second response over a week later. In responses" in the "Citibank sent an electronic message and posted a reply for the second charge. It was dated 3 days after the message itself was dated. Two messages were posted for the same chargeback. The second dispute was missing. I contacted the dispute department and was told that I should immediately sign and send back the response form" product category.
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