Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows these past periods should be applied to loans when they are separated's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How these past periods should be applied to loans when they are separated's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| through hardship deferments and through over a decade of public service. The rules are still unclear and we are stuck in an administrative hold with no communication from the DOE or XXXX. Had we known this | 1 |
| State | Complaints |
|---|---|
| including waiver benefits. Additionally | 1 |
| Issue | Complaints |
|---|---|
| we would have NEVER pursued the Direct Consolidation Loan ( PSLF did not exist at the time we steered into consolidation ). If Congress passes the consolidation act | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
these past periods should be applied to loans when they are separated has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The bottom, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, these past periods should be applied to loans when they are separated reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "through hardship deferments and through over a decade of public service. The rules are still unclear and we are stuck in an administrative hold with no communication from the DOE or XXXX. Had we known this", and the single most common underlying issue is "we would have NEVER pursued the Direct Consolidation Loan ( PSLF did not exist at the time we steered into consolidation ). If Congress passes the consolidation act".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating these past periods should be applied to loans when they are separated: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
these past periods should be applied to loans when they are separated has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
these past periods should be applied to loans when they are separated has a 0% timely response rate to CFPB complaints.
The most common issue reported against these past periods should be applied to loans when they are separated is "we would have NEVER pursued the Direct Consolidation Loan ( PSLF did not exist at the time we steered into consolidation ). If Congress passes the consolidation act" in the "through hardship deferments and through over a decade of public service. The rules are still unclear and we are stuck in an administrative hold with no communication from the DOE or XXXX. Had we known this" product category.
Read our methodology — how this data is sourced, computed, and verified.