therefore they are lying to the public when they state they keep good records. This has gone on for three months and who knows how many others haven't even noticed that they did not receive the correct amount of Rewards Dollars!,,AMERICAN EXPRESS COMPANY,CA,90630,Older American

What the CFPB Record Shows About therefore they are lying to the public when they state they keep good records. This has gone on for three months and who knows how many others haven't even noticed that they did not receive the correct amount of Rewards Dollars!,,AMERICAN EXPRESS COMPANY,CA,90630,Older American

therefore they are lying to the public when they state they keep good records. This has gone on for three months and who knows how many others haven't even noticed that they did not receive the correct amount of Rewards Dollars!,,AMERICAN EXPRESS COMPANY,CA,90630,Older American has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The follow, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, therefore they are lying to the public when they state they keep good records. This has gone on for three months and who knows how many others haven't even noticed that they did not receive the correct amount of Rewards Dollars!,,AMERICAN EXPRESS COMPANY,CA,90630,Older American reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXX - XX/XX/XXXX the situation became worse! In FOUR cases AMEX only gave me a XXXX XXXX reward instead of thXXXX XXXX XXXX reward : XX/XX/XXXX XXXX {$71.00} spent ( rec 'd only XXXX XXXX instead oXXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX spent ( rec 'd only XXXX XXXX instead of XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXXpent ( rec 'd onlXXXX XXXX XXXX instead of XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXXXXXX spent ( rec 'd only XXXX XXXX instead of XXXX XXXX XXXX Each time I call AMEX and reach someone in America ( typically Nevada )", and the single most common underlying issue is "she has created another Open Ticket".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating therefore they are lying to the public when they state they keep good records. This has gone on for three months and who knows how many others haven't even noticed that they did not receive the correct amount of Rewards Dollars!,,AMERICAN EXPRESS COMPANY,CA,90630,Older American: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.