then we followed-up and were asked to call back on XX/XX/XXXX. Again on XX/XX/XXXX and was told they had put in a request and to call back on XX/XX/XXXX. It seems they have no intention of resolving this issue and instead are attempting to force us into escrow.

What the CFPB Record Shows About then we followed-up and were asked to call back on XX/XX/XXXX. Again on XX/XX/XXXX and was told they had put in a request and to call back on XX/XX/XXXX. It seems they have no intention of resolving this issue and instead are attempting to force us into escrow.

then we followed-up and were asked to call back on XX/XX/XXXX. Again on XX/XX/XXXX and was told they had put in a request and to call back on XX/XX/XXXX. It seems they have no intention of resolving this issue and instead are attempting to force us into escrow. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In e, and the most recent logged activity is In early X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, then we followed-up and were asked to call back on XX/XX/XXXX. Again on XX/XX/XXXX and was told they had put in a request and to call back on XX/XX/XXXX. It seems they have no intention of resolving this issue and instead are attempting to force us into escrow. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "We received notification from Fay that our mortgage payment was going to be increased due to now having been placed in escrow. Given we made a payment to avoid this", and the single most common underlying issue is "not the escrow as we selected. In addition".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating then we followed-up and were asked to call back on XX/XX/XXXX. Again on XX/XX/XXXX and was told they had put in a request and to call back on XX/XX/XXXX. It seems they have no intention of resolving this issue and instead are attempting to force us into escrow.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.