then they tell me that I am not allowed to have a new card because they shipped it it the wrong address so I am not allowed to close my account

What the CFPB Record Shows About then they tell me that I am not allowed to have a new card because they shipped it it the wrong address so I am not allowed to close my account

then they tell me that I am not allowed to have a new card because they shipped it it the wrong address so I am not allowed to close my account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to They, and the most recent logged activity is They liter, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, then they tell me that I am not allowed to have a new card because they shipped it it the wrong address so I am not allowed to close my account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "or if they do they do not work or quit working. Then when I order a new card I get locked out of my account. They refuse to refund my money as they hold it hostage. They refuse to mail me a check to close the account without an active debit card. Then they charge me fort each card", and the single most common underlying issue is "it blocks me. When I try to call customer service for help".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating then they tell me that I am not allowed to have a new card because they shipped it it the wrong address so I am not allowed to close my account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.