Total complaints
1
Filed since - Th
2026 data Public-data reference. official source
then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep's complaint history from CFPB public records. 1 consumers have filed complaints since - Th. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
- Th
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep complaint mix by product
- on hold 1 100.0% – 0% relief
How then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| on hold | 1 |
Top States
| State | Complaints |
|---|---|
| probably because it wasn't an 'easy case ' - When explaining to the regional fraud department head after many escalations that my wife 's grandmother ( on the list ) was XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| or all | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep
then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to - Th, and the most recent logged activity is - Then whi, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "on hold", and the single most common underlying issue is "or all".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep have?
then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep respond to complaints on time?
then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep has a 0% timely response rate to CFPB complaints.
What is the most common complaint about then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep?
The most common issue reported against then they just can't call that person at all and force them to come into a physical Chase location to have their ID scanned ( there's not that many locations... ) A few notes about our experience with this as well : - Chase refuses to release ANY of the funds until every single check is verified with the writer of it - Every family member/friend that was called immediately thought that the support rep was a call center scam artist due to their lack of professionalism -I was hung up on ~5-7 times in the middle of reiterating my story to each new support rep is "or all" in the "on hold" product category.
Read our methodology — how this data is sourced, computed, and verified.
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