Total complaints
1
Filed since Late
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows then hung up on me.,,ENOVA INTERNATIONAL's complaint history from CFPB public records. 1 consumers have filed complaints since Late. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Late
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How then hung up on me.,,ENOVA INTERNATIONAL's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a response from XXXX stating that they had investigated the loan records and police report and based on their findings | 1 |
| State | Complaints |
|---|---|
| INC.,TX,787XX,,Consent provided,Web,2021-11-09,Closed with explanation,Yes,N/A,4892887 | 1 |
| Issue | Complaints |
|---|---|
| to contact customer service. I tried on 2 occasions to contact customer service for assistance and both times was instructed to contact the Fraud Team ''. When attempting to contact the Fraud Team '' | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
then hung up on me.,,ENOVA INTERNATIONAL has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Late, and the most recent logged activity is Later that, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, then hung up on me.,,ENOVA INTERNATIONAL reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a response from XXXX stating that they had investigated the loan records and police report and based on their findings", and the single most common underlying issue is "to contact customer service. I tried on 2 occasions to contact customer service for assistance and both times was instructed to contact the Fraud Team ''. When attempting to contact the Fraud Team ''".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating then hung up on me.,,ENOVA INTERNATIONAL: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
then hung up on me.,,ENOVA INTERNATIONAL has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
then hung up on me.,,ENOVA INTERNATIONAL has a 0% timely response rate to CFPB complaints.
The most common issue reported against then hung up on me.,,ENOVA INTERNATIONAL is "to contact customer service. I tried on 2 occasions to contact customer service for assistance and both times was instructed to contact the Fraud Team ''. When attempting to contact the Fraud Team ''" in the "I received a response from XXXX stating that they had investigated the loan records and police report and based on their findings" product category.
Read our methodology — how this data is sourced, computed, and verified.