2026 data Public-data reference. official source

then disconnected

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows then disconnected's complaint history from CFPB public records. 1 consumers have filed complaints since FAX . The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
FAX
Since

Total complaints

1

Filed since FAX

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

then disconnected complaint mix by product

Total complaints: 1

then disconnected complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). they said: 1 complaints (100.0%), resolution 0.0% they said 100.0%
  • they said 1 100.0% 0% relief

How then disconnected's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
they said it was the wrong number 1

Top States

State Complaints
again. This is affecting my credit rating and judgement by other lenders during a pandemic and it is not okay. XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BARCLAYS BANK DELAWARE,CA,92028,,Consent provided,Web,2020-08-21,Closed with monetary relief,Yes,N/A,3808095 1

Top Issues

Issue Complaints
told I had to call back during business hours because the fraud dept was not there. Called again 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About then disconnected

then disconnected has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to FAX , and the most recent logged activity is FAX number, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, then disconnected reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they said it was the wrong number", and the single most common underlying issue is "told I had to call back during business hours because the fraud dept was not there. Called again".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating then disconnected: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does then disconnected have?

then disconnected has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does then disconnected respond to complaints on time?

then disconnected has a 0% timely response rate to CFPB complaints.

What is the most common complaint about then disconnected?

The most common issue reported against then disconnected is "told I had to call back during business hours because the fraud dept was not there. Called again" in the "they said it was the wrong number" product category.

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