Total complaints
1
Filed since FAX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows then disconnected's complaint history from CFPB public records. 1 consumers have filed complaints since FAX . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since FAX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How then disconnected's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they said it was the wrong number | 1 |
| State | Complaints |
|---|---|
| again. This is affecting my credit rating and judgement by other lenders during a pandemic and it is not okay. XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BARCLAYS BANK DELAWARE,CA,92028,,Consent provided,Web,2020-08-21,Closed with monetary relief,Yes,N/A,3808095 | 1 |
| Issue | Complaints |
|---|---|
| told I had to call back during business hours because the fraud dept was not there. Called again | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
then disconnected has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to FAX , and the most recent logged activity is FAX number, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, then disconnected reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they said it was the wrong number", and the single most common underlying issue is "told I had to call back during business hours because the fraud dept was not there. Called again".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating then disconnected: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
then disconnected has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
then disconnected has a 0% timely response rate to CFPB complaints.
The most common issue reported against then disconnected is "told I had to call back during business hours because the fraud dept was not there. Called again" in the "they said it was the wrong number" product category.
Read our methodology — how this data is sourced, computed, and verified.