Total complaints
12
Filed since Atta
2026 data Public-data reference. official source
then
12 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
12 consumer complaints filed with the CFPB
This profile shows then's complaint history from CFPB public records. 12 consumers have filed complaints since Atta. The company has a 0% timely response rate and has provided relief in 0% of cases.
12
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
12
States Active
Atta
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
then complaint mix by product
- at XXXX 1 14.3% – 0% relief
- XXXX XXXX 1 14.3% – 0% relief
- amounts 1 14.3% – 0% relief
- Transworld Systems 1 14.3% – 0% relief
- as I 1 14.3% – 0% relief
- I contacted 1 14.3% – 0% relief
- they sent 1 14.3% – 0% relief
How then's 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| at XXXX | 1 |
| XXXX XXXX | 1 |
| amounts | 1 |
| Transworld Systems | 1 |
| as I called to make some arrangement with the debt collector | 1 |
| I contacted the property manger as stated on XXXX website to cancel my reservation. Few days later | 1 |
| they sent me the same bonus offer with a specific code | 1 |
| so | 1 |
| I called Wells Fargo and spoke with a representative. After explaining my situation | 1 |
| EXHIBIT 22 [ XXXX ] EXHIBIT 23 [ XXXX ] | 1 |
| XX/XX/XXXX as 30 days late | 1 |
| I went to Chase bank with a balance owed of {$510.00} and paid {$300.00} | 1 |
Top States
| State | Complaints |
|---|---|
| had I also received an email stating the charges were fraudulent and I would be issued the credit. She couldnt answer that question and put me on hold. I waited 45 minutes on the phone then disconnected. | 1 |
| XXXX people with a college degree have lower homeownership rates than white high school dropouts. '' There is also a XXXX disparity in student borrowing that many experts say is problematic and the result of decades of systemic discrimination. '' ( XXXX on XXXX XXXX ). Then there are politicians such as XXXX XXXX who plan to put college legislation in place that will prohibit spending on diversity | 1 |
| I rated Discover Bank highly and judged Discover Bank had a vision to raise business ethics & standards for its offer of trouble free account! I wanted to support Discover Banks trouble free vision | 1 |
| submitted a fraud report with their customer support team. They let me know that they will investigate on their end and send me paperwork to process on my side. | 1 |
| '' which I stated in return | 1 |
| hangs up on me. Right away | 1 |
| why did they send me this bonus offer saying that I qualified? Also | 1 |
| it'll mark it as owed. Even though nothing is owed | 1 |
| told me the transaction could not be reversed as the timeline for this to occur had already passed. I | 1 |
| they said | 1 |
| XXXX | 1 |
| every month | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I was to destroy my current M/C and a new one would be sent and a credit would be issued for the {$910.00}. Case # XXXX was assigned by XXXX. Within an hour I received 3 emails from CapitalOne | 1 |
| which would strengthen the oversight abilities of the Consumer Financial Protection Bureau 's ( CFPB ) student loan ombudsman | 1 |
| I did not know Discover Bank had a well-planned scams and operations continuously to freeze customers accounts and harassed customers and other banks by using this advertisement scam -- from a reputable websites advertisement | 1 |
| XXXX XXXX | 1 |
| which I responded with | 1 |
| I called to check the status of my cancellation. They said they couldnt reach the hotel. I have to call the hotel to cancel directly. Same night | 1 |
| yes | 1 |
| and use that as your credit limit. Say you have {$100.00} on there ( of your own hard earned money ) | 1 |
| the individual proceeded to tell me they sent the amount I requested. This made no sense to me as I have owed a substantial amount on this credit card for quite some time. The only way this could have happened is if I had inadvertently left a digit out of the amount. I am not saying this is impossible | 1 |
| after several phone attempts to find help from BANK OF AMERICA | 1 |
| XXXX | 1 |
| then | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About then
then has accumulated 12 consumer complaints in the CFPB public database, with filings active across 12 U.S. states. Of those submissions, 9 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Atta, and the most recent logged activity is XXXX month, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, then reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "at XXXX", and the single most common underlying issue is "I was to destroy my current M/C and a new one would be sent and a credit would be issued for the {$910.00}. Case # XXXX was assigned by XXXX. Within an hour I received 3 emails from CapitalOne".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating then: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does then have?
then has received 12 consumer complaints filed with the Consumer Financial Protection Bureau.
Does then respond to complaints on time?
then has a 0% timely response rate to CFPB complaints.
What is the most common complaint about then?
The most common issue reported against then is "I was to destroy my current M/C and a new one would be sent and a credit would be issued for the {$910.00}. Case # XXXX was assigned by XXXX. Within an hour I received 3 emails from CapitalOne" in the "at XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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