Total complaints
1
Filed since Sync
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows their XX/XX/XXXX statement which we just received - again shows that {$200.00} is once again due. From this's complaint history from CFPB public records. 1 consumers have filed complaints since Sync. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Sync
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How their XX/XX/XXXX statement which we just received - again shows that {$200.00} is once again due. From this's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| their XX/XX/XXXX statement showed {$210.00} added back on the billing | 1 |
| State | Complaints |
|---|---|
| we again called Synchrony and the first representative we spoke with said she saw the error and would correct this for us. She put us on hold and the call dropped after a XXXX wait. We called back | 1 |
| Issue | Complaints |
|---|---|
| they added another {$200.00} charge onto the bill. I called Synchrony to have them do an internal investigation | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
their XX/XX/XXXX statement which we just received - again shows that {$200.00} is once again due. From this has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sync, and the most recent logged activity is Synchrony , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, their XX/XX/XXXX statement which we just received - again shows that {$200.00} is once again due. From this reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "their XX/XX/XXXX statement showed {$210.00} added back on the billing", and the single most common underlying issue is "they added another {$200.00} charge onto the bill. I called Synchrony to have them do an internal investigation".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating their XX/XX/XXXX statement which we just received - again shows that {$200.00} is once again due. From this: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
their XX/XX/XXXX statement which we just received - again shows that {$200.00} is once again due. From this has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
their XX/XX/XXXX statement which we just received - again shows that {$200.00} is once again due. From this has a 0% timely response rate to CFPB complaints.
The most common issue reported against their XX/XX/XXXX statement which we just received - again shows that {$200.00} is once again due. From this is "they added another {$200.00} charge onto the bill. I called Synchrony to have them do an internal investigation" in the "their XX/XX/XXXX statement showed {$210.00} added back on the billing" product category.
Read our methodology — how this data is sourced, computed, and verified.