Total complaints
3
Filed since CRI
2026 data Public-data reference. official source
their records should be more reliable than XXXX 's
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows their records should be more reliable than XXXX 's's complaint history from CFPB public records. 3 consumers have filed complaints since CRI . The company has a 0% timely response rate and has provided relief in 0% of cases.
3
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
CRI
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
their records should be more reliable than XXXX 's complaint mix by product
- just as 2 66.7% – 0% relief
- just as 1 33.3% – 0% relief
How their records should be more reliable than XXXX 's's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| just as Nelnet had received incorrect contact information from Great Lakes. Neither XXXX nor Nelnet mailed or contacted me about this change in servicer. I only discovered the transition when I called Nelnet myself. When I requested that XXXX review my statements to determine whether Nelnet had attempted to reach me through any method other than the incorrect email | 2 |
| just as XXXX had received incorrect contact information from XXXX XXXX. Neither XXXX nor XXXX mailed or contacted me about this change in servicer. I only discovered the transition when I called XXXX myself. When I requested that XXXX review my statements to determine whether XXXX had attempted to reach me through any method other than the incorrect email | 1 |
Top States
| State | Complaints |
|---|---|
| further demonstrating that servicer mismanagement led to my delinquency. | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| when I asked what method was used | 3 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About their records should be more reliable than XXXX 's
their records should be more reliable than XXXX 's has accumulated 3 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to CRI , and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, their records should be more reliable than XXXX 's reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "just as Nelnet had received incorrect contact information from Great Lakes. Neither XXXX nor Nelnet mailed or contacted me about this change in servicer. I only discovered the transition when I called Nelnet myself. When I requested that XXXX review my statements to determine whether Nelnet had attempted to reach me through any method other than the incorrect email", and the single most common underlying issue is "when I asked what method was used".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating their records should be more reliable than XXXX 's: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does their records should be more reliable than XXXX 's have?
their records should be more reliable than XXXX 's has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
Does their records should be more reliable than XXXX 's respond to complaints on time?
their records should be more reliable than XXXX 's has a 0% timely response rate to CFPB complaints.
What is the most common complaint about their records should be more reliable than XXXX 's?
The most common issue reported against their records should be more reliable than XXXX 's is "when I asked what method was used" in the "just as Nelnet had received incorrect contact information from Great Lakes. Neither XXXX nor Nelnet mailed or contacted me about this change in servicer. I only discovered the transition when I called Nelnet myself. When I requested that XXXX review my statements to determine whether Nelnet had attempted to reach me through any method other than the incorrect email" product category.
Read our methodology — how this data is sourced, computed, and verified.
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