Total complaints
1
Filed since At t
2026 data Public-data reference. official source
their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled ''
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '''s complaint history from CFPB public records. 1 consumers have filed complaints since At t. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
At t
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '' complaint mix by product
- the online 1 100.0% – 0% relief
How their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '''s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| the online bill payment platform did not execute my instructions ; instead | 1 |
Top States
| State | Complaints |
|---|---|
| which is another option available on the platform ). In essence | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| at no point during the promotional period did the bank communicate to me either directly ( via email | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled ''
their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '' has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is At the beg, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '' reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the online bill payment platform did not execute my instructions ; instead", and the single most common underlying issue is "at no point during the promotional period did the bank communicate to me either directly ( via email".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '': cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '' have?
their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '' has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '' respond to complaints on time?
their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '' has a 0% timely response rate to CFPB complaints.
What is the most common complaint about their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled ''?
The most common issue reported against their bill payment platform still reported my monthly auto-payment instructions at the higher amount as submitted '' ( not canceled '' is "at no point during the promotional period did the bank communicate to me either directly ( via email" in the "the online bill payment platform did not execute my instructions ; instead" product category.
Read our methodology — how this data is sourced, computed, and verified.
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