their agents were initially supportive. I would check in probably once a month with updates on the situation and was told that they would work with me. When I was back on my feet in XXXX I contacted their agents to tell them I was back on my feet and ready to resume payments or be considered for loss mitigation options and was rudely told

What the CFPB Record Shows About their agents were initially supportive. I would check in probably once a month with updates on the situation and was told that they would work with me. When I was back on my feet in XXXX I contacted their agents to tell them I was back on my feet and ready to resume payments or be considered for loss mitigation options and was rudely told

their agents were initially supportive. I would check in probably once a month with updates on the situation and was told that they would work with me. When I was back on my feet in XXXX I contacted their agents to tell them I was back on my feet and ready to resume payments or be considered for loss mitigation options and was rudely told has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have wor, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, their agents were initially supportive. I would check in probably once a month with updates on the situation and was told that they would work with me. When I was back on my feet in XXXX I contacted their agents to tell them I was back on my feet and ready to resume payments or be considered for loss mitigation options and was rudely told reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and several months later same thing happened", and the single most common underlying issue is "the bank worked with me and offered me a one year forbearance as required by the government CARES act for VA loans. Once I was back on my feet and financially sound I was offered a modification that put the past due payments back into the balance of the loan and dropped the payment {$200.00}. I made the modified payment as agreed for several months. Then my mothers XXXXXXXX XXXX XXXX became dramatically worse".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating their agents were initially supportive. I would check in probably once a month with updates on the situation and was told that they would work with me. When I was back on my feet in XXXX I contacted their agents to tell them I was back on my feet and ready to resume payments or be considered for loss mitigation options and was rudely told: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.