their actions have cost me money that I should not be liable for

What the CFPB Record Shows About their actions have cost me money that I should not be liable for

their actions have cost me money that I should not be liable for has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In s, and the most recent logged activity is In summary, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, their actions have cost me money that I should not be liable for reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have significant concerns with BOA 's lack of transparency in billing and deceptive billing practices. XXXX offered to remove a penalty fee on XXXX and then provided me with erroneous information on what amount I needed to pay to keep my account in good standing. When I acted accordingly", and the single most common underlying issue is "I was hit with an inappropriate penalty fee after the fact. They refused to correct XXXX 's error or remove the subsequent penalty fees that had accrued as a result of her error. They made false claims about what information was available to me on my statement and indicated amounts due that were inaccurate or unavailable to me for review. BOA manager XXXX XXXX first claims that on XX/XX/19 I made less than the minimum payment".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating their actions have cost me money that I should not be liable for: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.