Total complaints
1
Filed since Then
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows The XX/XX/2020 XXXX XXXX New York JFK-ICN Portion Original Merchant terminal receipt ( from the second e-ticket ) ; and also the XX/XX/2020 XXXX original e-ticket transaction receipt ( that was involuntarily cancelled by XXXX XXXX on XX/XX/XXXX ) ; and the my statement disputing the fraudulent charges. Days later on XX/XX/2020 AMERICAN EXPRESS ignoring the proof and evidence of the fraud's complaint history from CFPB public records. 1 consumers have filed complaints since Then. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Then
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How The XX/XX/2020 XXXX XXXX New York JFK-ICN Portion Original Merchant terminal receipt ( from the second e-ticket ) ; and also the XX/XX/2020 XXXX original e-ticket transaction receipt ( that was involuntarily cancelled by XXXX XXXX on XX/XX/XXXX ) ; and the my statement disputing the fraudulent charges. Days later on XX/XX/2020 AMERICAN EXPRESS ignoring the proof and evidence of the fraud's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| request refund | 1 |
| State | Complaints |
|---|---|
| resolved the dispute in there merchant XXXX XXXX FAVOR. But what followed again was indisputable proof the AMERICAN EXPRESS COMPANY is knowingly conspiring and providing unfair substantial assistance to the service provided XXXX XXXX to unfairly deprive refund and cause service members military consumers harm | 1 |
| Issue | Complaints |
|---|---|
| a never before seen notification from American Express automatically popped-up telling me that American Express can not process my dispute | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
The XX/XX/2020 XXXX XXXX New York JFK-ICN Portion Original Merchant terminal receipt ( from the second e-ticket ) ; and also the XX/XX/2020 XXXX original e-ticket transaction receipt ( that was involuntarily cancelled by XXXX XXXX on XX/XX/XXXX ) ; and the my statement disputing the fraudulent charges. Days later on XX/XX/2020 AMERICAN EXPRESS ignoring the proof and evidence of the fraud has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Then, and the most recent logged activity is Then when , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, The XX/XX/2020 XXXX XXXX New York JFK-ICN Portion Original Merchant terminal receipt ( from the second e-ticket ) ; and also the XX/XX/2020 XXXX original e-ticket transaction receipt ( that was involuntarily cancelled by XXXX XXXX on XX/XX/XXXX ) ; and the my statement disputing the fraudulent charges. Days later on XX/XX/2020 AMERICAN EXPRESS ignoring the proof and evidence of the fraud reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "request refund", and the single most common underlying issue is "a never before seen notification from American Express automatically popped-up telling me that American Express can not process my dispute".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating The XX/XX/2020 XXXX XXXX New York JFK-ICN Portion Original Merchant terminal receipt ( from the second e-ticket ) ; and also the XX/XX/2020 XXXX original e-ticket transaction receipt ( that was involuntarily cancelled by XXXX XXXX on XX/XX/XXXX ) ; and the my statement disputing the fraudulent charges. Days later on XX/XX/2020 AMERICAN EXPRESS ignoring the proof and evidence of the fraud: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
The XX/XX/2020 XXXX XXXX New York JFK-ICN Portion Original Merchant terminal receipt ( from the second e-ticket ) ; and also the XX/XX/2020 XXXX original e-ticket transaction receipt ( that was involuntarily cancelled by XXXX XXXX on XX/XX/XXXX ) ; and the my statement disputing the fraudulent charges. Days later on XX/XX/2020 AMERICAN EXPRESS ignoring the proof and evidence of the fraud has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
The XX/XX/2020 XXXX XXXX New York JFK-ICN Portion Original Merchant terminal receipt ( from the second e-ticket ) ; and also the XX/XX/2020 XXXX original e-ticket transaction receipt ( that was involuntarily cancelled by XXXX XXXX on XX/XX/XXXX ) ; and the my statement disputing the fraudulent charges. Days later on XX/XX/2020 AMERICAN EXPRESS ignoring the proof and evidence of the fraud has a 0% timely response rate to CFPB complaints.
The most common issue reported against The XX/XX/2020 XXXX XXXX New York JFK-ICN Portion Original Merchant terminal receipt ( from the second e-ticket ) ; and also the XX/XX/2020 XXXX original e-ticket transaction receipt ( that was involuntarily cancelled by XXXX XXXX on XX/XX/XXXX ) ; and the my statement disputing the fraudulent charges. Days later on XX/XX/2020 AMERICAN EXPRESS ignoring the proof and evidence of the fraud is "a never before seen notification from American Express automatically popped-up telling me that American Express can not process my dispute" in the "request refund" product category.
Read our methodology — how this data is sourced, computed, and verified.