the thieves attempted to use my canceled debit card again at XXXXXXXX XXXX in the amount of {$1100.00} again. I XXXX XXXX the alert and sent it to Navy Federal IMMEDIATELY as new evidence that the thieves were still trying to steal money. I have yet to receive any of my money back from Navy Federal Credit Union and believe I have rights to protect me as a member. I feel my rights have been violated and I provided ample information to prove these charges were not mine. I immediately reported the problem and cancelled my cards as soon as I saw what was going on. There has to be protection for me against these crimes and Navy Federal Credit Union did not treat me fairly. I want my money back that was stolen from me.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,AZ,85338,Servicemember,Consent provided,Web,2025-06-15,Closed with monetary relief,Yes,N/A,14090802

What the CFPB Record Shows About the thieves attempted to use my canceled debit card again at XXXXXXXX XXXX in the amount of {$1100.00} again. I XXXX XXXX the alert and sent it to Navy Federal IMMEDIATELY as new evidence that the thieves were still trying to steal money. I have yet to receive any of my money back from Navy Federal Credit Union and believe I have rights to protect me as a member. I feel my rights have been violated and I provided ample information to prove these charges were not mine. I immediately reported the problem and cancelled my cards as soon as I saw what was going on. There has to be protection for me against these crimes and Navy Federal Credit Union did not treat me fairly. I want my money back that was stolen from me.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,AZ,85338,Servicemember,Consent provided,Web,2025-06-15,Closed with monetary relief,Yes,N/A,14090802

the thieves attempted to use my canceled debit card again at XXXXXXXX XXXX in the amount of {$1100.00} again. I XXXX XXXX the alert and sent it to Navy Federal IMMEDIATELY as new evidence that the thieves were still trying to steal money. I have yet to receive any of my money back from Navy Federal Credit Union and believe I have rights to protect me as a member. I feel my rights have been violated and I provided ample information to prove these charges were not mine. I immediately reported the problem and cancelled my cards as soon as I saw what was going on. There has to be protection for me against these crimes and Navy Federal Credit Union did not treat me fairly. I want my money back that was stolen from me.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,AZ,85338,Servicemember,Consent provided,Web,2025-06-15,Closed with monetary relief,Yes,N/A,14090802 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the thieves attempted to use my canceled debit card again at XXXXXXXX XXXX in the amount of {$1100.00} again. I XXXX XXXX the alert and sent it to Navy Federal IMMEDIATELY as new evidence that the thieves were still trying to steal money. I have yet to receive any of my money back from Navy Federal Credit Union and believe I have rights to protect me as a member. I feel my rights have been violated and I provided ample information to prove these charges were not mine. I immediately reported the problem and cancelled my cards as soon as I saw what was going on. There has to be protection for me against these crimes and Navy Federal Credit Union did not treat me fairly. I want my money back that was stolen from me.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,AZ,85338,Servicemember,Consent provided,Web,2025-06-15,Closed with monetary relief,Yes,N/A,14090802 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I notified my bank Navy Federal Credit Union IMMEDIATELY and let them know my debit card number was stolen. At this time", and the single most common underlying issue is "the charges cleared my checking account. I also filed a police report of the incident. I supplied Navy Federal with the police report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the thieves attempted to use my canceled debit card again at XXXXXXXX XXXX in the amount of {$1100.00} again. I XXXX XXXX the alert and sent it to Navy Federal IMMEDIATELY as new evidence that the thieves were still trying to steal money. I have yet to receive any of my money back from Navy Federal Credit Union and believe I have rights to protect me as a member. I feel my rights have been violated and I provided ample information to prove these charges were not mine. I immediately reported the problem and cancelled my cards as soon as I saw what was going on. There has to be protection for me against these crimes and Navy Federal Credit Union did not treat me fairly. I want my money back that was stolen from me.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,AZ,85338,Servicemember,Consent provided,Web,2025-06-15,Closed with monetary relief,Yes,N/A,14090802: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.