Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the Standard Payment Plan for Consolidated Loans does not qualify for PSLF's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the Standard Payment Plan for Consolidated Loans does not qualify for PSLF's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I emailed to check on this with the following info : Hi | 1 |
| State | Complaints |
|---|---|
| I need to be on an income-linked plan.,Company believes it acted appropriately as authorized by contract or law,MOHELA,NY,10003,,Consent provided,Web,2023-09-26,Closed with explanation,Yes,N/A,7605728 | 1 |
| Issue | Complaints |
|---|---|
| not a slew of PSLF forms. Traditional/Alternative Repayment Options Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XX/XX/XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XX/XX/XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processed XXXX Please look into this. I am still employed by the XXXX XXXX XXXX and will be for the rest of the year | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the Standard Payment Plan for Consolidated Loans does not qualify for PSLF has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the Standard Payment Plan for Consolidated Loans does not qualify for PSLF reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I emailed to check on this with the following info : Hi", and the single most common underlying issue is "not a slew of PSLF forms. Traditional/Alternative Repayment Options Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XX/XX/XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XX/XX/XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processed XXXX Please look into this. I am still employed by the XXXX XXXX XXXX and will be for the rest of the year".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the Standard Payment Plan for Consolidated Loans does not qualify for PSLF: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the Standard Payment Plan for Consolidated Loans does not qualify for PSLF has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the Standard Payment Plan for Consolidated Loans does not qualify for PSLF has a 0% timely response rate to CFPB complaints.
The most common issue reported against the Standard Payment Plan for Consolidated Loans does not qualify for PSLF is "not a slew of PSLF forms. Traditional/Alternative Repayment Options Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XX/XX/XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XX/XX/XXXX PSLF Manual Application- XXXX XXXX XXXX Processing XXXX PSLF Manual Application- XXXX XXXX XXXX Processed XXXX Please look into this. I am still employed by the XXXX XXXX XXXX and will be for the rest of the year" in the "I emailed to check on this with the following info : Hi" product category.
Read our methodology — how this data is sourced, computed, and verified.