the staff told me that I can have my creditor to contact their Business Relation Department directly and I requested her to give me the phone number again as I do not know where I put the number last time. The staff refused to give me the phone number and said my creditor should know the number. Then I called the American Express Credit Bureau Unit again to ask them to help solving the problem that initiated by their mistake. The staff insists they will not make any outbound phone call in any circumstances.

What the CFPB Record Shows About the staff told me that I can have my creditor to contact their Business Relation Department directly and I requested her to give me the phone number again as I do not know where I put the number last time. The staff refused to give me the phone number and said my creditor should know the number. Then I called the American Express Credit Bureau Unit again to ask them to help solving the problem that initiated by their mistake. The staff insists they will not make any outbound phone call in any circumstances.

the staff told me that I can have my creditor to contact their Business Relation Department directly and I requested her to give me the phone number again as I do not know where I put the number last time. The staff refused to give me the phone number and said my creditor should know the number. Then I called the American Express Credit Bureau Unit again to ask them to help solving the problem that initiated by their mistake. The staff insists they will not make any outbound phone call in any circumstances. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the staff told me that I can have my creditor to contact their Business Relation Department directly and I requested her to give me the phone number again as I do not know where I put the number last time. The staff refused to give me the phone number and said my creditor should know the number. Then I called the American Express Credit Bureau Unit again to ask them to help solving the problem that initiated by their mistake. The staff insists they will not make any outbound phone call in any circumstances. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it is still my old name in their record. I explained to the staff again", and the single most common underlying issue is "but she ignores me and insisted that they have not received any update. I also questioned her that all my creditors have updated information and have been reporting the correct '' information".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the staff told me that I can have my creditor to contact their Business Relation Department directly and I requested her to give me the phone number again as I do not know where I put the number last time. The staff refused to give me the phone number and said my creditor should know the number. Then I called the American Express Credit Bureau Unit again to ask them to help solving the problem that initiated by their mistake. The staff insists they will not make any outbound phone call in any circumstances.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.