Total complaints
1
Filed since Howe
2026 data Public-data reference. official source
the settlement department failed to locate this transaction
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the settlement department failed to locate this transaction's complaint history from CFPB public records. 1 consumers have filed complaints since Howe. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Howe
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the settlement department failed to locate this transaction complaint mix by product
- when on 1 100.0% – 0% relief
How the settlement department failed to locate this transaction's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| when on XX/XX/2023 I called the bank 's settlement department in XXXX to ensure that the matter properly resolved | 1 |
Top States
| State | Complaints |
|---|---|
| leading to the loss of my money within their system. This compelled me to send a non-Truist bank check to Truist XXXX office | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| this transaction bank manager performed was nowhere to be found in Truist system my money seemed to have been lost and I was told I still owe the money. This call ended abruptly as I was placed on hold and then disconnected | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the settlement department failed to locate this transaction
the settlement department failed to locate this transaction has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Howe, and the most recent logged activity is However, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the settlement department failed to locate this transaction reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when on XX/XX/2023 I called the bank 's settlement department in XXXX to ensure that the matter properly resolved", and the single most common underlying issue is "this transaction bank manager performed was nowhere to be found in Truist system my money seemed to have been lost and I was told I still owe the money. This call ended abruptly as I was placed on hold and then disconnected".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the settlement department failed to locate this transaction: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the settlement department failed to locate this transaction have?
the settlement department failed to locate this transaction has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the settlement department failed to locate this transaction respond to complaints on time?
the settlement department failed to locate this transaction has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the settlement department failed to locate this transaction?
The most common issue reported against the settlement department failed to locate this transaction is "this transaction bank manager performed was nowhere to be found in Truist system my money seemed to have been lost and I was told I still owe the money. This call ended abruptly as I was placed on hold and then disconnected" in the "when on XX/XX/2023 I called the bank 's settlement department in XXXX to ensure that the matter properly resolved" product category.
Read our methodology — how this data is sourced, computed, and verified.
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