Total complaints
1
Filed since 2 )
2026 data Public-data reference. official source
the responsibility to act in the best interest of customers
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the responsibility to act in the best interest of customers's complaint history from CFPB public records. 1 consumers have filed complaints since 2 ) . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
2 )
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the responsibility to act in the best interest of customers complaint mix by product
- Follow both 1 100.0% – 0% relief
How the responsibility to act in the best interest of customers's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Follow both the letter AND THE SPIRIT of the law ( emphasis added by me ). Therefore it stands to reason that if Discover has been made aware of a consumers misunderstanding | 1 |
Top States
| State | Complaints |
|---|---|
| and retract the damaging mark from his credit report because : a. The letter of the law is to report accurate information to the credit bureaus | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| has access to evidence of the consumers perfect payment history | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the responsibility to act in the best interest of customers
the responsibility to act in the best interest of customers has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2 ) , and the most recent logged activity is 2 ) Discov, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the responsibility to act in the best interest of customers reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Follow both the letter AND THE SPIRIT of the law ( emphasis added by me ). Therefore it stands to reason that if Discover has been made aware of a consumers misunderstanding", and the single most common underlying issue is "has access to evidence of the consumers perfect payment history".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the responsibility to act in the best interest of customers: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the responsibility to act in the best interest of customers have?
the responsibility to act in the best interest of customers has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the responsibility to act in the best interest of customers respond to complaints on time?
the responsibility to act in the best interest of customers has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the responsibility to act in the best interest of customers?
The most common issue reported against the responsibility to act in the best interest of customers is "has access to evidence of the consumers perfect payment history" in the "Follow both the letter AND THE SPIRIT of the law ( emphasis added by me ). Therefore it stands to reason that if Discover has been made aware of a consumers misunderstanding" product category.
Read our methodology — how this data is sourced, computed, and verified.
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