the representative apologized and said the finance department was working on it and would fix it within 24 hours. Today I received a letter from a collections agency asking for {$50.00} from XXXX. I waited on the phone and spoke with customer service again for over two hours. I asked to speak to a supervisor and they put me on hold for 20 minutes and kept telling me the supervisor was finishing a phone call. Then they told me that nothing was fixed before and they didn't know why I was told that. But they said they could read the notes placed by each customer service rep and the finance department. I was once again told the problem would be fixed and I started crying because it was the same words I kept hearing. I don't know what to do. Whenever I call

What the CFPB Record Shows About the representative apologized and said the finance department was working on it and would fix it within 24 hours. Today I received a letter from a collections agency asking for {$50.00} from XXXX. I waited on the phone and spoke with customer service again for over two hours. I asked to speak to a supervisor and they put me on hold for 20 minutes and kept telling me the supervisor was finishing a phone call. Then they told me that nothing was fixed before and they didn't know why I was told that. But they said they could read the notes placed by each customer service rep and the finance department. I was once again told the problem would be fixed and I started crying because it was the same words I kept hearing. I don't know what to do. Whenever I call

the representative apologized and said the finance department was working on it and would fix it within 24 hours. Today I received a letter from a collections agency asking for {$50.00} from XXXX. I waited on the phone and spoke with customer service again for over two hours. I asked to speak to a supervisor and they put me on hold for 20 minutes and kept telling me the supervisor was finishing a phone call. Then they told me that nothing was fixed before and they didn't know why I was told that. But they said they could read the notes placed by each customer service rep and the finance department. I was once again told the problem would be fixed and I started crying because it was the same words I kept hearing. I don't know what to do. Whenever I call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I at, and the most recent logged activity is I attempte, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the representative apologized and said the finance department was working on it and would fix it within 24 hours. Today I received a letter from a collections agency asking for {$50.00} from XXXX. I waited on the phone and spoke with customer service again for over two hours. I asked to speak to a supervisor and they put me on hold for 20 minutes and kept telling me the supervisor was finishing a phone call. Then they told me that nothing was fixed before and they didn't know why I was told that. But they said they could read the notes placed by each customer service rep and the finance department. I was once again told the problem would be fixed and I started crying because it was the same words I kept hearing. I don't know what to do. Whenever I call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I would call customer service and would tell me that the system is down and it will be fixed in 24 hours. After two weeks of trying", and the single most common underlying issue is "and mail asking for the money. I called the finance department and couldn't get through. I tried to contact them for an entire week and was finally able to talk to someone. That finance representative told me the system made a mistake and he would fix it and that I did not owe money and there wasn't anything else that needed to be done. A week after".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the representative apologized and said the finance department was working on it and would fix it within 24 hours. Today I received a letter from a collections agency asking for {$50.00} from XXXX. I waited on the phone and spoke with customer service again for over two hours. I asked to speak to a supervisor and they put me on hold for 20 minutes and kept telling me the supervisor was finishing a phone call. Then they told me that nothing was fixed before and they didn't know why I was told that. But they said they could read the notes placed by each customer service rep and the finance department. I was once again told the problem would be fixed and I started crying because it was the same words I kept hearing. I don't know what to do. Whenever I call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.