Total complaints
1
Filed since So o
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the repayment plan would still be in effect until XX/XX/XXXX. So I told her over the phone's complaint history from CFPB public records. 1 consumers have filed complaints since So o. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since So o
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the repayment plan would still be in effect until XX/XX/XXXX. So I told her over the phone's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called XXXX mortgage again for the XXXX time and explained that I will accept the repayment plan | 1 |
| State | Complaints |
|---|---|
| and whoever is reading this needs to listen to the recording | 1 |
| Issue | Complaints |
|---|---|
| work overtime | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the repayment plan would still be in effect until XX/XX/XXXX. So I told her over the phone has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So o, and the most recent logged activity is So on XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the repayment plan would still be in effect until XX/XX/XXXX. So I told her over the phone reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called XXXX mortgage again for the XXXX time and explained that I will accept the repayment plan", and the single most common underlying issue is "work overtime".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the repayment plan would still be in effect until XX/XX/XXXX. So I told her over the phone: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the repayment plan would still be in effect until XX/XX/XXXX. So I told her over the phone has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the repayment plan would still be in effect until XX/XX/XXXX. So I told her over the phone has a 0% timely response rate to CFPB complaints.
The most common issue reported against the repayment plan would still be in effect until XX/XX/XXXX. So I told her over the phone is "work overtime" in the "I called XXXX mortgage again for the XXXX time and explained that I will accept the repayment plan" product category.
Read our methodology — how this data is sourced, computed, and verified.