Total complaints
1
Filed since Unfo
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the rep could not refund the fee.'s complaint history from CFPB public records. 1 consumers have filed complaints since Unfo. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Unfo
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the rep could not refund the fee.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was dismayed to see that I was charged a {$25.00} maintenance fee on my last statement on XX/XX/XXXX. I called in on XX/XX/XXXX | 1 |
| Issue | Complaints |
|---|---|
| despite the fact I could see everything under my BofA login. She explained I had not been charged the fee until now because there is a 60-day grace period after account opening. More importantly | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the rep could not refund the fee. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Unfo, and the most recent logged activity is Unfortunat, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the rep could not refund the fee. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was dismayed to see that I was charged a {$25.00} maintenance fee on my last statement on XX/XX/XXXX. I called in on XX/XX/XXXX", and the single most common underlying issue is "despite the fact I could see everything under my BofA login. She explained I had not been charged the fee until now because there is a 60-day grace period after account opening. More importantly".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the rep could not refund the fee.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the rep could not refund the fee. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the rep could not refund the fee. has a 0% timely response rate to CFPB complaints.
The most common issue reported against the rep could not refund the fee. is "despite the fact I could see everything under my BofA login. She explained I had not been charged the fee until now because there is a 60-day grace period after account opening. More importantly" in the "I was dismayed to see that I was charged a {$25.00} maintenance fee on my last statement on XX/XX/XXXX. I called in on XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.