Total complaints
1
Filed since I re
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the refund would have to be processed by them.'s complaint history from CFPB public records. 1 consumers have filed complaints since I re. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I re
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the refund would have to be processed by them.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| each time they said they were looking into my account '' and they could see the request '' but again | 1 |
| Issue | Complaints |
|---|---|
| I enrolled in a payment plan to become eligible for student loan forgiveness ( PSLF ). My loans were transferred over to XXXX. I received a call in approx XXXX of XXXX from Nelnet | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the refund would have to be processed by them. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I re, and the most recent logged activity is I reached , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the refund would have to be processed by them. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "each time they said they were looking into my account '' and they could see the request '' but again", and the single most common underlying issue is "I enrolled in a payment plan to become eligible for student loan forgiveness ( PSLF ). My loans were transferred over to XXXX. I received a call in approx XXXX of XXXX from Nelnet".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the refund would have to be processed by them.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the refund would have to be processed by them. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the refund would have to be processed by them. has a 0% timely response rate to CFPB complaints.
The most common issue reported against the refund would have to be processed by them. is "I enrolled in a payment plan to become eligible for student loan forgiveness ( PSLF ). My loans were transferred over to XXXX. I received a call in approx XXXX of XXXX from Nelnet" in the "each time they said they were looking into my account '' and they could see the request '' but again" product category.
Read our methodology — how this data is sourced, computed, and verified.