The problem that we have is that there is over {$1300.00} in this suspense '' account that they are not applying to the past due amount. We were advised by a CSR this past week that we should only have to come up with a down payment of less than our former monthly payment of {$870.00} and that we would not be over extended in the repayment process

What the CFPB Record Shows About The problem that we have is that there is over {$1300.00} in this suspense '' account that they are not applying to the past due amount. We were advised by a CSR this past week that we should only have to come up with a down payment of less than our former monthly payment of {$870.00} and that we would not be over extended in the repayment process

The problem that we have is that there is over {$1300.00} in this suspense '' account that they are not applying to the past due amount. We were advised by a CSR this past week that we should only have to come up with a down payment of less than our former monthly payment of {$870.00} and that we would not be over extended in the repayment process has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, The problem that we have is that there is over {$1300.00} in this suspense '' account that they are not applying to the past due amount. We were advised by a CSR this past week that we should only have to come up with a down payment of less than our former monthly payment of {$870.00} and that we would not be over extended in the repayment process reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I contacted Loan Depot and talked with a collections unit service Rep. I was advised that my loan was being reviewed for foreclosure since I was delinquent four months", and the single most common underlying issue is "we had not taken the modification plan which raised my interest and increased my payments for the life of the loan".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating The problem that we have is that there is over {$1300.00} in this suspense '' account that they are not applying to the past due amount. We were advised by a CSR this past week that we should only have to come up with a down payment of less than our former monthly payment of {$870.00} and that we would not be over extended in the repayment process: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.