the phone disconnected and I had to call in again only to be told that I had already had the request processed in the prior call.

What the CFPB Record Shows About the phone disconnected and I had to call in again only to be told that I had already had the request processed in the prior call.

the phone disconnected and I had to call in again only to be told that I had already had the request processed in the prior call. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the phone disconnected and I had to call in again only to be told that I had already had the request processed in the prior call. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I receive the same email again. I call in to the customer service because my card hasn't been increased. This time the customer service person says that this offer is for a new card and doesn't apply to mine. I told him what the customer service people said a month prior. I also explained to him how this seems very rude and inappropriate to send to someone if they do not qualify for it. I asked if there was a supervisor that I could speak with", and the single most common underlying issue is "and said that it was now a 20-30 minute wait. As I was waiting".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the phone disconnected and I had to call in again only to be told that I had already had the request processed in the prior call.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.