the person who took my statement put down that I had said I made all of those transactions and checks when I did not say nor claim that at all. Fast forward another 6 months to XXXX of XXXX and constant calls to Chase Bank a few times a month to hear the same repeated answers and lies. Those calls and no updates carry on into XXXX. The amount of ignorance and negligence this company 's service has provided me leaves me helpless and hopeless. They say contacting the investigation company myself is not possible so I only have contact with my investigation through Chase Bank online customer service employees who also aren't handling my case nor can they do anything to speed up the process. I feel as though my case has not been worked on at all and my fike is sitting in the back somewhere not getting worked on because one year and a month to investigate and hold my money is not okay.,,JPMORGAN CHASE & CO.,OH,45011,,Consent provided,Web,2024-08-05,Closed with non-monetary relief,Yes,N/A,9710968

What the CFPB Record Shows About the person who took my statement put down that I had said I made all of those transactions and checks when I did not say nor claim that at all. Fast forward another 6 months to XXXX of XXXX and constant calls to Chase Bank a few times a month to hear the same repeated answers and lies. Those calls and no updates carry on into XXXX. The amount of ignorance and negligence this company 's service has provided me leaves me helpless and hopeless. They say contacting the investigation company myself is not possible so I only have contact with my investigation through Chase Bank online customer service employees who also aren't handling my case nor can they do anything to speed up the process. I feel as though my case has not been worked on at all and my fike is sitting in the back somewhere not getting worked on because one year and a month to investigate and hold my money is not okay.,,JPMORGAN CHASE & CO.,OH,45011,,Consent provided,Web,2024-08-05,Closed with non-monetary relief,Yes,N/A,9710968

the person who took my statement put down that I had said I made all of those transactions and checks when I did not say nor claim that at all. Fast forward another 6 months to XXXX of XXXX and constant calls to Chase Bank a few times a month to hear the same repeated answers and lies. Those calls and no updates carry on into XXXX. The amount of ignorance and negligence this company 's service has provided me leaves me helpless and hopeless. They say contacting the investigation company myself is not possible so I only have contact with my investigation through Chase Bank online customer service employees who also aren't handling my case nor can they do anything to speed up the process. I feel as though my case has not been worked on at all and my fike is sitting in the back somewhere not getting worked on because one year and a month to investigate and hold my money is not okay.,,JPMORGAN CHASE & CO.,OH,45011,,Consent provided,Web,2024-08-05,Closed with non-monetary relief,Yes,N/A,9710968 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to From, and the most recent logged activity is From XXXX , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the person who took my statement put down that I had said I made all of those transactions and checks when I did not say nor claim that at all. Fast forward another 6 months to XXXX of XXXX and constant calls to Chase Bank a few times a month to hear the same repeated answers and lies. Those calls and no updates carry on into XXXX. The amount of ignorance and negligence this company 's service has provided me leaves me helpless and hopeless. They say contacting the investigation company myself is not possible so I only have contact with my investigation through Chase Bank online customer service employees who also aren't handling my case nor can they do anything to speed up the process. I feel as though my case has not been worked on at all and my fike is sitting in the back somewhere not getting worked on because one year and a month to investigate and hold my money is not okay.,,JPMORGAN CHASE & CO.,OH,45011,,Consent provided,Web,2024-08-05,Closed with non-monetary relief,Yes,N/A,9710968 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "repeatedly contacted Chase a few times each month about an update on my investigation and when I'd receive at least my savings account money if not that plus my original checking account money", and the single most common underlying issue is "and gave me random dates when it would be done but when the time came was never done and nothing has changed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the person who took my statement put down that I had said I made all of those transactions and checks when I did not say nor claim that at all. Fast forward another 6 months to XXXX of XXXX and constant calls to Chase Bank a few times a month to hear the same repeated answers and lies. Those calls and no updates carry on into XXXX. The amount of ignorance and negligence this company 's service has provided me leaves me helpless and hopeless. They say contacting the investigation company myself is not possible so I only have contact with my investigation through Chase Bank online customer service employees who also aren't handling my case nor can they do anything to speed up the process. I feel as though my case has not been worked on at all and my fike is sitting in the back somewhere not getting worked on because one year and a month to investigate and hold my money is not okay.,,JPMORGAN CHASE & CO.,OH,45011,,Consent provided,Web,2024-08-05,Closed with non-monetary relief,Yes,N/A,9710968: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.