the password and address on my account were changed without my knowledge or permission. I informed Citibank that the fraudulent Texas address on my account is not my address

What the CFPB Record Shows About the password and address on my account were changed without my knowledge or permission. I informed Citibank that the fraudulent Texas address on my account is not my address

the password and address on my account were changed without my knowledge or permission. I informed Citibank that the fraudulent Texas address on my account is not my address has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Deta, and the most recent logged activity is Details : , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the password and address on my account were changed without my knowledge or permission. I informed Citibank that the fraudulent Texas address on my account is not my address reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "received a text message from Citibank stating Did you attempt {$4700.00} at XXXX XXXX on XXXX? Yes=1", and the single most common underlying issue is "or sign on to the Citi Mobile App. I responded 2 '' - No I did not attempt this charge. I then spoke to someone at Citibank via phone and confirmed to them that No".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the password and address on my account were changed without my knowledge or permission. I informed Citibank that the fraudulent Texas address on my account is not my address: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.