the only thing roundpoint agreed to do is to spread the shortage over 36 months ... which still leaves in with an increase of {$300.00} a month!! and no proof of where our money went!!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,NC,27703,,Consent provided,Web,2018-04-19,Closed with explanation,Yes,N/A,2881271

What the CFPB Record Shows About the only thing roundpoint agreed to do is to spread the shortage over 36 months ... which still leaves in with an increase of {$300.00} a month!! and no proof of where our money went!!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,NC,27703,,Consent provided,Web,2018-04-19,Closed with explanation,Yes,N/A,2881271

the only thing roundpoint agreed to do is to spread the shortage over 36 months ... which still leaves in with an increase of {$300.00} a month!! and no proof of where our money went!!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,NC,27703,,Consent provided,Web,2018-04-19,Closed with explanation,Yes,N/A,2881271 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the only thing roundpoint agreed to do is to spread the shortage over 36 months ... which still leaves in with an increase of {$300.00} a month!! and no proof of where our money went!!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,NC,27703,,Consent provided,Web,2018-04-19,Closed with explanation,Yes,N/A,2881271 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "2 months after our first complaint we finally got a letter from them", and the single most common underlying issue is "increased your payment and now you have a shortage. Of {$4000.00}. The claim that they have tried to reinstate PMI many times in XX/XX/XXXX and in XX/XX/XXXX - yet we have never even heard that there an issue with PMI and that it hadn't be paid until we realized it in early XX/XX/XXXX. We have asked several time for proof of this attempt to reinstate it in XX/XX/XXXX after they realized they hadn't paid it and that it got cancelled..apparently they didnt have proof of employment from us?? again..we never got contacted on that matter and asked proof ... .. we also asked proof regarding that approximately {$2000.00} payment they made from our escrow account to reinstate PMI in XX/XX/XXXX ... cause yes now they had to pay 18 months of monthly premium in order to reinstate ... again where is the proof that this is what you did with our money??? NONE ... .and we have asked. We called the PMI provider and they couldnt provide information since RoundPoint is there customer but did agree we are totally in the right to request proof of payment and proof of all these attempted reinstatement in XX/XX/XXXX. Roundpoint is such a fraud and there is no one that can communicate with you. We finally got answers after we filed a complaint here. Then we got an email and phone number of a consumer advocate - we got a few emails and I was hopeful- then".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the only thing roundpoint agreed to do is to spread the shortage over 36 months ... which still leaves in with an increase of {$300.00} a month!! and no proof of where our money went!!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,NC,27703,,Consent provided,Web,2018-04-19,Closed with explanation,Yes,N/A,2881271: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.