Total complaints
1
Filed since The
2026 data Public-data reference. official source
the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
The
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email complaint mix by product
- XXXX was 1 100.0% – 0% relief
How the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX was on the phone we were having a very difficult time of hearing her or she was just ignoring us we couldn't figure out it was very odd | 1 |
Top States
| State | Complaints |
|---|---|
| it's just another excuse. I tried calling and speaking with XXXX who's back from vacation but I can't even hear her and she refuses to try a different phone even though I've tried three different ones. At the bank we can barely understand her because of some kind of humming noise as well on the Bank 's phone. So currently I don't know what to send how I'm allowed to send it what is considered proof of payment that's different from the rest of the world and what's considered proof of payment by State regulators and the Attorney General who informed me a statement is a legal document and there is no reason it should be refused I would have to contact an attorney but most definitely something didn't seem right here and I needed to report this Bank. XXXX talks down to me screams at me calls me names and refuses to answer any questions she's a bully I'm uncomfortable speaking with her and she gives me great stress I'm threatened repeatedly that they're going to come take my car even though I'm ahead in payments. Old National has been listing my social security number legally on documents as reference numbers I have been toward a great deal of fraud because of it and they refuse to stop this is why I'm having problems with my bank currently they don't care they just keep distributing my social security number illegally. I have informed them that I have a mother in XXXX XXXXXXXX and my sister also is in XXXX both XXXX XXXX XXXX to please just send me a notice tell me what they want and I'll comply I've done it six times at this point but I'm at a loss I feel like this is some sort of scam to steal my vehicle I've always paid diligently the only time there was a problem is when the identity theft from Old National occurred yet they act like they've done nothing. I'm just trying to provide them with information they need but how do you do that when they won't tell you what it is you know you're ahead and payments and you've proven that to them five six times what do I do? I have no options and no directions in order to arrive to a solution this is a crime or a scam but the abuse that I'm enduring from this company is unbearable I need some assistance desperately.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,OLD NATIONAL BANCORP,IL,XXXXX,,Consent provided,Web,2023-08-02,Closed with explanation,Yes,N/A,7341461 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| but they were so odd the banker had me put the phone on hold and asked me if this lady had issues that this was absurd this is from a banker that I'm suing. XXXX had stated something in these regards payments written down on letterhead from each bank | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email
the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The bank v, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX was on the phone we were having a very difficult time of hearing her or she was just ignoring us we couldn't figure out it was very odd", and the single most common underlying issue is "but they were so odd the banker had me put the phone on hold and asked me if this lady had issues that this was absurd this is from a banker that I'm suing. XXXX had stated something in these regards payments written down on letterhead from each bank".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email have?
the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email respond to complaints on time?
the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email?
The most common issue reported against the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email is "but they were so odd the banker had me put the phone on hold and asked me if this lady had issues that this was absurd this is from a banker that I'm suing. XXXX had stated something in these regards payments written down on letterhead from each bank" in the "XXXX was on the phone we were having a very difficult time of hearing her or she was just ignoring us we couldn't figure out it was very odd" product category.
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