Total complaints
1
Filed since Duri
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the loan was received and it was showing in their system and she would reach out to me again soon.'s complaint history from CFPB public records. 1 consumers have filed complaints since Duri. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Duri
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the loan was received and it was showing in their system and she would reach out to me again soon.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a letter from Seterus that they were in fault and they would adjust my account accordingly. At the same time | 1 |
| Issue | Complaints |
|---|---|
| I received a letter from my new mortgage company saying welcome and that I will be received a welcome package from them within the next couple of weeks. Few days after that letter I received a new letter from Seterus stating that my loan was sold in error and they are in the process of repurchasing it and sorry for the inconvenience. I immediately called XXXX XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the loan was received and it was showing in their system and she would reach out to me again soon. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Duri, and the most recent logged activity is During the, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the loan was received and it was showing in their system and she would reach out to me again soon. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter from Seterus that they were in fault and they would adjust my account accordingly. At the same time", and the single most common underlying issue is "I received a letter from my new mortgage company saying welcome and that I will be received a welcome package from them within the next couple of weeks. Few days after that letter I received a new letter from Seterus stating that my loan was sold in error and they are in the process of repurchasing it and sorry for the inconvenience. I immediately called XXXX XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the loan was received and it was showing in their system and she would reach out to me again soon.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the loan was received and it was showing in their system and she would reach out to me again soon. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the loan was received and it was showing in their system and she would reach out to me again soon. has a 0% timely response rate to CFPB complaints.
The most common issue reported against the loan was received and it was showing in their system and she would reach out to me again soon. is "I received a letter from my new mortgage company saying welcome and that I will be received a welcome package from them within the next couple of weeks. Few days after that letter I received a new letter from Seterus stating that my loan was sold in error and they are in the process of repurchasing it and sorry for the inconvenience. I immediately called XXXX XXXX" in the "I received a letter from Seterus that they were in fault and they would adjust my account accordingly. At the same time" product category.
Read our methodology — how this data is sourced, computed, and verified.