the loan officer has been wrong about nearly everything he's told us. He even sent over a completely wrong loan pre-approval package the 1st time! We would never have bought a house if we thought we couldn't close before the first week of XXXX. I feel that our loan officer knew that information and so misled us for three months just so he could make a sale. I have left numerous messages for the officer 's supervisor with no returned calls. I called the main hotline but could not get further assistance other than the supervisor 's contact information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,TN,37803,,Consent provided,Web,2021-07-20,Closed with non-monetary relief,Yes,N/A,4559184

What the CFPB Record Shows About the loan officer has been wrong about nearly everything he's told us. He even sent over a completely wrong loan pre-approval package the 1st time! We would never have bought a house if we thought we couldn't close before the first week of XXXX. I feel that our loan officer knew that information and so misled us for three months just so he could make a sale. I have left numerous messages for the officer 's supervisor with no returned calls. I called the main hotline but could not get further assistance other than the supervisor 's contact information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,TN,37803,,Consent provided,Web,2021-07-20,Closed with non-monetary relief,Yes,N/A,4559184

the loan officer has been wrong about nearly everything he's told us. He even sent over a completely wrong loan pre-approval package the 1st time! We would never have bought a house if we thought we couldn't close before the first week of XXXX. I feel that our loan officer knew that information and so misled us for three months just so he could make a sale. I have left numerous messages for the officer 's supervisor with no returned calls. I called the main hotline but could not get further assistance other than the supervisor 's contact information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,TN,37803,,Consent provided,Web,2021-07-20,Closed with non-monetary relief,Yes,N/A,4559184 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We f, and the most recent logged activity is We feel th, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the loan officer has been wrong about nearly everything he's told us. He even sent over a completely wrong loan pre-approval package the 1st time! We would never have bought a house if we thought we couldn't close before the first week of XXXX. I feel that our loan officer knew that information and so misled us for three months just so he could make a sale. I have left numerous messages for the officer 's supervisor with no returned calls. I called the main hotline but could not get further assistance other than the supervisor 's contact information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,TN,37803,,Consent provided,Web,2021-07-20,Closed with non-monetary relief,Yes,N/A,4559184 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "to assuring us of closing dates ( XX/XX/XXXX", and the single most common underlying issue is "XX/XX/XXXX or XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the loan officer has been wrong about nearly everything he's told us. He even sent over a completely wrong loan pre-approval package the 1st time! We would never have bought a house if we thought we couldn't close before the first week of XXXX. I feel that our loan officer knew that information and so misled us for three months just so he could make a sale. I have left numerous messages for the officer 's supervisor with no returned calls. I called the main hotline but could not get further assistance other than the supervisor 's contact information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,TN,37803,,Consent provided,Web,2021-07-20,Closed with non-monetary relief,Yes,N/A,4559184: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.