Total complaints
1
Filed since Desp
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the loan closed at {$390000.00} an overcharge of more than {$120000.00}. Then's complaint history from CFPB public records. 1 consumers have filed complaints since Desp. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Desp
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the loan closed at {$390000.00} an overcharge of more than {$120000.00}. Then's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| HUD and CalCon failed to apply the following verified credits : FHA Loan Reductions ( Not Applied ) : {$170000.00} : Proceeds from sale of my former home ( Closing Disclosure dated XX/XX/XXXX ) {$51000.00} : Land equity from property I purchased in XXXX {$15000.00} : Interest-only construction loan payments I made to CalCon between XX/XX/XXXX and XX/XX/XXXX Construction Loan Reductions ( Builder-Issued Credits ) : Total : {$23000.00} documented in signed Change Orders from XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX {$2900.00} Construction Drive Credit ( CO # XXXX ) : {$9100.00} Gravel Allowance ( CO # XXXX ) : {$1100.00} Electric Line Allowance ( CO # XXXX ) : {$1200.00} Septic Allowance ( CO # XXXX ) : {$2000.00} Generator Credit ( CO # XXXX ) : {$1000.00} Final Principal Reduction ( CO # XXXX ) : {$6400.00} Out-of-Pocket Site Preparation Costs I Paid Directly : Total : {$12000.00} confirmed by paid invoices and receipts Tree Removal ( XXXX invoices ) : {$7000.00} Septic Inspection ( XXXX | 1 |
| State | Complaints |
|---|---|
| in XXXX | 1 |
| Issue | Complaints |
|---|---|
| XXXX XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the loan closed at {$390000.00} an overcharge of more than {$120000.00}. Then has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Desp, and the most recent logged activity is Despite re, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the loan closed at {$390000.00} an overcharge of more than {$120000.00}. Then reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "HUD and CalCon failed to apply the following verified credits : FHA Loan Reductions ( Not Applied ) : {$170000.00} : Proceeds from sale of my former home ( Closing Disclosure dated XX/XX/XXXX ) {$51000.00} : Land equity from property I purchased in XXXX {$15000.00} : Interest-only construction loan payments I made to CalCon between XX/XX/XXXX and XX/XX/XXXX Construction Loan Reductions ( Builder-Issued Credits ) : Total : {$23000.00} documented in signed Change Orders from XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX {$2900.00} Construction Drive Credit ( CO # XXXX ) : {$9100.00} Gravel Allowance ( CO # XXXX ) : {$1100.00} Electric Line Allowance ( CO # XXXX ) : {$1200.00} Septic Allowance ( CO # XXXX ) : {$2000.00} Generator Credit ( CO # XXXX ) : {$1000.00} Final Principal Reduction ( CO # XXXX ) : {$6400.00} Out-of-Pocket Site Preparation Costs I Paid Directly : Total : {$12000.00} confirmed by paid invoices and receipts Tree Removal ( XXXX invoices ) : {$7000.00} Septic Inspection ( XXXX", and the single most common underlying issue is "XXXX XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the loan closed at {$390000.00} an overcharge of more than {$120000.00}. Then: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the loan closed at {$390000.00} an overcharge of more than {$120000.00}. Then has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the loan closed at {$390000.00} an overcharge of more than {$120000.00}. Then has a 0% timely response rate to CFPB complaints.
The most common issue reported against the loan closed at {$390000.00} an overcharge of more than {$120000.00}. Then is "XXXX XXXX" in the "HUD and CalCon failed to apply the following verified credits : FHA Loan Reductions ( Not Applied ) : {$170000.00} : Proceeds from sale of my former home ( Closing Disclosure dated XX/XX/XXXX ) {$51000.00} : Land equity from property I purchased in XXXX {$15000.00} : Interest-only construction loan payments I made to CalCon between XX/XX/XXXX and XX/XX/XXXX Construction Loan Reductions ( Builder-Issued Credits ) : Total : {$23000.00} documented in signed Change Orders from XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX {$2900.00} Construction Drive Credit ( CO # XXXX ) : {$9100.00} Gravel Allowance ( CO # XXXX ) : {$1100.00} Electric Line Allowance ( CO # XXXX ) : {$1200.00} Septic Allowance ( CO # XXXX ) : {$2000.00} Generator Credit ( CO # XXXX ) : {$1000.00} Final Principal Reduction ( CO # XXXX ) : {$6400.00} Out-of-Pocket Site Preparation Costs I Paid Directly : Total : {$12000.00} confirmed by paid invoices and receipts Tree Removal ( XXXX invoices ) : {$7000.00} Septic Inspection ( XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.