the LMO advised us via email the rate lock at 3.75 % had been extended for an additional 5 days ( til XXXX/XXXX/XXXX ) at no additional charge to us. The bank unilaterally decided to extend the rate lock without discussing it with us or obtaining our agreement to it. We later found out the then current interest rate was 3.625 %. When we complained about the bank just extending the rate lock

What the CFPB Record Shows About the LMO advised us via email the rate lock at 3.75 % had been extended for an additional 5 days ( til XXXX/XXXX/XXXX ) at no additional charge to us. The bank unilaterally decided to extend the rate lock without discussing it with us or obtaining our agreement to it. We later found out the then current interest rate was 3.625 %. When we complained about the bank just extending the rate lock

the LMO advised us via email the rate lock at 3.75 % had been extended for an additional 5 days ( til XXXX/XXXX/XXXX ) at no additional charge to us. The bank unilaterally decided to extend the rate lock without discussing it with us or obtaining our agreement to it. We later found out the then current interest rate was 3.625 %. When we complained about the bank just extending the rate lock has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The closin, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, the LMO advised us via email the rate lock at 3.75 % had been extended for an additional 5 days ( til XXXX/XXXX/XXXX ) at no additional charge to us. The bank unilaterally decided to extend the rate lock without discussing it with us or obtaining our agreement to it. We later found out the then current interest rate was 3.625 %. When we complained about the bank just extending the rate lock reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and we had locked in our interest rate at 3.75 % until XX/XX/XXXX. The closing was delayed due to myriad of issues on the bank 's side", and the single most common underlying issue is "due to a delay in the bank receiving the appraisal report from its appraisal company. On XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the LMO advised us via email the rate lock at 3.75 % had been extended for an additional 5 days ( til XXXX/XXXX/XXXX ) at no additional charge to us. The bank unilaterally decided to extend the rate lock without discussing it with us or obtaining our agreement to it. We later found out the then current interest rate was 3.625 %. When we complained about the bank just extending the rate lock: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.