Total complaints
1
Filed since How
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the line would be dropped. Finally's complaint history from CFPB public records. 1 consumers have filed complaints since How . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since How
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the line would be dropped. Finally's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my neighbor was collecting my mail for me. Among all the XXXX mail there was one statement from Home Depot credit card showing XXXX $ of late fees plus a balance ( no itemization ) which I could not either verify or get more info about since I hadn't received the actual credit card by that time. I called Home Depot credit card services | 1 |
| State | Complaints |
|---|---|
| a customer service rep. answered me and informed me that the card was to the same address at which I received the statement and raised doubts that the credit card was lost in the mail. I was extremely concerned at that point that someone got my credit card. I wanted to pay the whole amount and close the account and asked that she verify the transactions for me over the phone so I can make sure the charges are of the purchases I made. I offered to provide my social security number and driver 's license so she can be sure of my identity and I resolve the issue once and for all. she said she is not authorized to do that. I provided her with tall the information on the bank statement and asked that simply provide me with the credit card number so that I can access my home depot credit card online | 1 |
| Issue | Complaints |
|---|---|
| and that I never got the card. I managed to reach a representative | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the line would be dropped. Finally has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to How , and the most recent logged activity is How the is, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the line would be dropped. Finally reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my neighbor was collecting my mail for me. Among all the XXXX mail there was one statement from Home Depot credit card showing XXXX $ of late fees plus a balance ( no itemization ) which I could not either verify or get more info about since I hadn't received the actual credit card by that time. I called Home Depot credit card services", and the single most common underlying issue is "and that I never got the card. I managed to reach a representative".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the line would be dropped. Finally: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the line would be dropped. Finally has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the line would be dropped. Finally has a 0% timely response rate to CFPB complaints.
The most common issue reported against the line would be dropped. Finally is "and that I never got the card. I managed to reach a representative" in the "my neighbor was collecting my mail for me. Among all the XXXX mail there was one statement from Home Depot credit card showing XXXX $ of late fees plus a balance ( no itemization ) which I could not either verify or get more info about since I hadn't received the actual credit card by that time. I called Home Depot credit card services" product category.
Read our methodology — how this data is sourced, computed, and verified.