Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the last being XXXX XXXX to send me the proof that I owe. Not just on my XXXX card but all XXXX cards. Because I have sent you proof that I don't. To this date I am locked out from seeing anything having to do with my accounts online. When XXXX XXXX canceled all three cards XXXX XXXX XXXX they also blocked me from seeing my account online. I am a paperless customer and rely on the app. They refused to let me in. I was on restricted view which meant I had no access to statements. I was unable to view what they were doing with my accounts. I couldn't see the daily activity. XXXX XXXX would not allow me online access to my accounts until XXXX. By XXXX when I was allowed in for three days before they cut off my access once again I saw the mess they had caused and of course bringing this to their attention caused them to block me once again. I could see the homepage of the app and that is as far as I could go ( see photo) I have lost a lot for you in-house mistake. I lost a loan to help with my daughters XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the last being XXXX XXXX to send me the proof that I owe. Not just on my XXXX card but all XXXX cards. Because I have sent you proof that I don't. To this date I am locked out from seeing anything having to do with my accounts online. When XXXX XXXX canceled all three cards XXXX XXXX XXXX they also blocked me from seeing my account online. I am a paperless customer and rely on the app. They refused to let me in. I was on restricted view which meant I had no access to statements. I was unable to view what they were doing with my accounts. I couldn't see the daily activity. XXXX XXXX would not allow me online access to my accounts until XXXX. By XXXX when I was allowed in for three days before they cut off my access once again I saw the mess they had caused and of course bringing this to their attention caused them to block me once again. I could see the homepage of the app and that is as far as I could go ( see photo) I have lost a lot for you in-house mistake. I lost a loan to help with my daughters XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they have failed to post credits to my account | 1 |
| State | Complaints |
|---|---|
| I also had a credit card cancel me | 1 |
| Issue | Complaints |
|---|---|
| then I was told I bounced too many checks. I opened ONE dispute at the end of XXXX with XXXX XXXX. It was with XXXX XXXX. I was issued a temporary credit and by XXXX XXXX XXXX XXXX XXXX had paid and the temporary credit was taken back by XXXX XXXX. The perfect dispute handled the way it should be. handled the way any dispute would be. This charge shows up again as a new charge in the XXXX Statement. The mistakes made on this account are endless. At the beginning of XXXX XXXX I made the big mistake of listening to the XXXX XXXX at XXXX My computer was hacked and my bank account was compromised they turned my money into XXXX currency. While at the XXXX station on XXXX XXXX XXXX he suggested that I phone my creditors to give them a head up. I phoned you on or around XXXX from the XXXX XXXX. I said to the Customer Service agent what transpired I said I was giving you a courtesy call per XXXX and that my XXXX XXXX accounts had not been used or compromised. That call turned into you reaching out to XXXX and starting a series of disputes. Not authorized by me. This was what someone there did.I found out about the disputes being opened not through XXXX XXXX I would find out about them through XXXX and my vendors who I owed money to. They were emailing me and saying that they were not going to be paid. They said that XXXX XXXX had begun chargebacks and you even ruled in my favor?? ( XXXX XXXX you will deny this but I have a letter)I could not stop this mess as the ball had begun to roll. So while you were not goin to be paying those I owed money to I went and paid my vendors through other means. XXXX personal account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the last being XXXX XXXX to send me the proof that I owe. Not just on my XXXX card but all XXXX cards. Because I have sent you proof that I don't. To this date I am locked out from seeing anything having to do with my accounts online. When XXXX XXXX canceled all three cards XXXX XXXX XXXX they also blocked me from seeing my account online. I am a paperless customer and rely on the app. They refused to let me in. I was on restricted view which meant I had no access to statements. I was unable to view what they were doing with my accounts. I couldn't see the daily activity. XXXX XXXX would not allow me online access to my accounts until XXXX. By XXXX when I was allowed in for three days before they cut off my access once again I saw the mess they had caused and of course bringing this to their attention caused them to block me once again. I could see the homepage of the app and that is as far as I could go ( see photo) I have lost a lot for you in-house mistake. I lost a loan to help with my daughters XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the last being XXXX XXXX to send me the proof that I owe. Not just on my XXXX card but all XXXX cards. Because I have sent you proof that I don't. To this date I am locked out from seeing anything having to do with my accounts online. When XXXX XXXX canceled all three cards XXXX XXXX XXXX they also blocked me from seeing my account online. I am a paperless customer and rely on the app. They refused to let me in. I was on restricted view which meant I had no access to statements. I was unable to view what they were doing with my accounts. I couldn't see the daily activity. XXXX XXXX would not allow me online access to my accounts until XXXX. By XXXX when I was allowed in for three days before they cut off my access once again I saw the mess they had caused and of course bringing this to their attention caused them to block me once again. I could see the homepage of the app and that is as far as I could go ( see photo) I have lost a lot for you in-house mistake. I lost a loan to help with my daughters XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they have failed to post credits to my account", and the single most common underlying issue is "then I was told I bounced too many checks. I opened ONE dispute at the end of XXXX with XXXX XXXX. It was with XXXX XXXX. I was issued a temporary credit and by XXXX XXXX XXXX XXXX XXXX had paid and the temporary credit was taken back by XXXX XXXX. The perfect dispute handled the way it should be. handled the way any dispute would be. This charge shows up again as a new charge in the XXXX Statement. The mistakes made on this account are endless. At the beginning of XXXX XXXX I made the big mistake of listening to the XXXX XXXX at XXXX My computer was hacked and my bank account was compromised they turned my money into XXXX currency. While at the XXXX station on XXXX XXXX XXXX he suggested that I phone my creditors to give them a head up. I phoned you on or around XXXX from the XXXX XXXX. I said to the Customer Service agent what transpired I said I was giving you a courtesy call per XXXX and that my XXXX XXXX accounts had not been used or compromised. That call turned into you reaching out to XXXX and starting a series of disputes. Not authorized by me. This was what someone there did.I found out about the disputes being opened not through XXXX XXXX I would find out about them through XXXX and my vendors who I owed money to. They were emailing me and saying that they were not going to be paid. They said that XXXX XXXX had begun chargebacks and you even ruled in my favor?? ( XXXX XXXX you will deny this but I have a letter)I could not stop this mess as the ball had begun to roll. So while you were not goin to be paying those I owed money to I went and paid my vendors through other means. XXXX personal account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the last being XXXX XXXX to send me the proof that I owe. Not just on my XXXX card but all XXXX cards. Because I have sent you proof that I don't. To this date I am locked out from seeing anything having to do with my accounts online. When XXXX XXXX canceled all three cards XXXX XXXX XXXX they also blocked me from seeing my account online. I am a paperless customer and rely on the app. They refused to let me in. I was on restricted view which meant I had no access to statements. I was unable to view what they were doing with my accounts. I couldn't see the daily activity. XXXX XXXX would not allow me online access to my accounts until XXXX. By XXXX when I was allowed in for three days before they cut off my access once again I saw the mess they had caused and of course bringing this to their attention caused them to block me once again. I could see the homepage of the app and that is as far as I could go ( see photo) I have lost a lot for you in-house mistake. I lost a loan to help with my daughters XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the last being XXXX XXXX to send me the proof that I owe. Not just on my XXXX card but all XXXX cards. Because I have sent you proof that I don't. To this date I am locked out from seeing anything having to do with my accounts online. When XXXX XXXX canceled all three cards XXXX XXXX XXXX they also blocked me from seeing my account online. I am a paperless customer and rely on the app. They refused to let me in. I was on restricted view which meant I had no access to statements. I was unable to view what they were doing with my accounts. I couldn't see the daily activity. XXXX XXXX would not allow me online access to my accounts until XXXX. By XXXX when I was allowed in for three days before they cut off my access once again I saw the mess they had caused and of course bringing this to their attention caused them to block me once again. I could see the homepage of the app and that is as far as I could go ( see photo) I have lost a lot for you in-house mistake. I lost a loan to help with my daughters XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the last being XXXX XXXX to send me the proof that I owe. Not just on my XXXX card but all XXXX cards. Because I have sent you proof that I don't. To this date I am locked out from seeing anything having to do with my accounts online. When XXXX XXXX canceled all three cards XXXX XXXX XXXX they also blocked me from seeing my account online. I am a paperless customer and rely on the app. They refused to let me in. I was on restricted view which meant I had no access to statements. I was unable to view what they were doing with my accounts. I couldn't see the daily activity. XXXX XXXX would not allow me online access to my accounts until XXXX. By XXXX when I was allowed in for three days before they cut off my access once again I saw the mess they had caused and of course bringing this to their attention caused them to block me once again. I could see the homepage of the app and that is as far as I could go ( see photo) I have lost a lot for you in-house mistake. I lost a loan to help with my daughters XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against the last being XXXX XXXX to send me the proof that I owe. Not just on my XXXX card but all XXXX cards. Because I have sent you proof that I don't. To this date I am locked out from seeing anything having to do with my accounts online. When XXXX XXXX canceled all three cards XXXX XXXX XXXX they also blocked me from seeing my account online. I am a paperless customer and rely on the app. They refused to let me in. I was on restricted view which meant I had no access to statements. I was unable to view what they were doing with my accounts. I couldn't see the daily activity. XXXX XXXX would not allow me online access to my accounts until XXXX. By XXXX when I was allowed in for three days before they cut off my access once again I saw the mess they had caused and of course bringing this to their attention caused them to block me once again. I could see the homepage of the app and that is as far as I could go ( see photo) I have lost a lot for you in-house mistake. I lost a loan to help with my daughters XXXX is "then I was told I bounced too many checks. I opened ONE dispute at the end of XXXX with XXXX XXXX. It was with XXXX XXXX. I was issued a temporary credit and by XXXX XXXX XXXX XXXX XXXX had paid and the temporary credit was taken back by XXXX XXXX. The perfect dispute handled the way it should be. handled the way any dispute would be. This charge shows up again as a new charge in the XXXX Statement. The mistakes made on this account are endless. At the beginning of XXXX XXXX I made the big mistake of listening to the XXXX XXXX at XXXX My computer was hacked and my bank account was compromised they turned my money into XXXX currency. While at the XXXX station on XXXX XXXX XXXX he suggested that I phone my creditors to give them a head up. I phoned you on or around XXXX from the XXXX XXXX. I said to the Customer Service agent what transpired I said I was giving you a courtesy call per XXXX and that my XXXX XXXX accounts had not been used or compromised. That call turned into you reaching out to XXXX and starting a series of disputes. Not authorized by me. This was what someone there did.I found out about the disputes being opened not through XXXX XXXX I would find out about them through XXXX and my vendors who I owed money to. They were emailing me and saying that they were not going to be paid. They said that XXXX XXXX had begun chargebacks and you even ruled in my favor?? ( XXXX XXXX you will deny this but I have a letter)I could not stop this mess as the ball had begun to roll. So while you were not goin to be paying those I owed money to I went and paid my vendors through other means. XXXX personal account" in the "they have failed to post credits to my account" product category.
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