Total complaints
1
Filed since I im
2026 data Public-data reference. official source
the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3's complaint history from CFPB public records. 1 consumers have filed complaints since I im. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I im
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3 complaint mix by product
- XXXX 1 100.0% – 0% relief
How the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| but at a minimum it would be reviewed by a Tier 2 Manager. At the date I am writing this letter | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I said I do not want to wait another 10 days for an additional review and I wanted to speak with his supervisor so I can come to some sort of resolution that day. I was connected to his supervisor | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3
the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I im, and the most recent logged activity is I immediat, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "I said I do not want to wait another 10 days for an additional review and I wanted to speak with his supervisor so I can come to some sort of resolution that day. I was connected to his supervisor".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3 have?
the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3 respond to complaints on time?
the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3 has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3?
The most common issue reported against the lack of training of the Customer Service reps and the omissions of where and to whom I needed to make the payment arrangement with and by what time. This is all after the fact. These are clearly errors but she would not acknowledge it as such. It felt as if she was trained not to acknowledge wrong doing because such an admission would require actual escalation and the reopening of a closed account. We concluded the conversation with XXXX escalating the issue for a second review which should could not guarantee would escalate to Tier 3 is "I said I do not want to wait another 10 days for an additional review and I wanted to speak with his supervisor so I can come to some sort of resolution that day. I was connected to his supervisor" in the "XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
