Total complaints
1
Filed since I op
2026 data Public-data reference. official source
the item wasn't received. The second time
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the item wasn't received. The second time's complaint history from CFPB public records. 1 consumers have filed complaints since I op. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I op
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the item wasn't received. The second time complaint mix by product
- Discover Card 1 100.0% – 0% relief
How the item wasn't received. The second time's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Discover Card | 1 |
Top States
| State | Complaints |
|---|---|
| the item was the wrong item cause the weight was off by .XXXX. This weight difference taken from the XXXX proof of delivery was caused by the fact that I had to send the item back in a slightly smaller box due to the fact the original was destroyed. The item itself weighed XXXX. Then they stated they had already refunded me on XX/XX/XXXX. Discover Card stated this was not a refund but it was the chargeback credit. The dispute was settled in XXXX 's favor despite my overwhelming evidence that I had returned the proper item and followed all of XXXX 's rules. I tried on multiple occasions to settle the matter with XXXX but they continued to tell me they couldn't find the item. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| received a chargeback credit. Due to the fact that XXXX had an open return/refund on that card | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the item wasn't received. The second time
the item wasn't received. The second time has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I op, and the most recent logged activity is I opened a, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the item wasn't received. The second time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Discover Card", and the single most common underlying issue is "received a chargeback credit. Due to the fact that XXXX had an open return/refund on that card".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the item wasn't received. The second time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the item wasn't received. The second time have?
the item wasn't received. The second time has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the item wasn't received. The second time respond to complaints on time?
the item wasn't received. The second time has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the item wasn't received. The second time?
The most common issue reported against the item wasn't received. The second time is "received a chargeback credit. Due to the fact that XXXX had an open return/refund on that card" in the "Discover Card" product category.
Read our methodology — how this data is sourced, computed, and verified.
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