Total complaints
1
Filed since In t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the injury is not outweighed by some countervailing benefit. Surely's complaint history from CFPB public records. 1 consumers have filed complaints since In t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the injury is not outweighed by some countervailing benefit. Surely's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Chase 's actions are likely to cause substantial injury because it will negatively impact the length of my credit history and my DTI | 1 |
| State | Complaints |
|---|---|
| Chase can not reasonably anticipate any benefit to itself or its customers by instituting a policy that results in replace existing | 1 |
| Issue | Complaints |
|---|---|
| and refuses to renew the account on the basis of activity between the notice date and the date of the existing card 's expiration. In addition | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the injury is not outweighed by some countervailing benefit. Surely has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In t, and the most recent logged activity is In this ca, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the injury is not outweighed by some countervailing benefit. Surely reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Chase 's actions are likely to cause substantial injury because it will negatively impact the length of my credit history and my DTI", and the single most common underlying issue is "and refuses to renew the account on the basis of activity between the notice date and the date of the existing card 's expiration. In addition".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the injury is not outweighed by some countervailing benefit. Surely: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the injury is not outweighed by some countervailing benefit. Surely has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the injury is not outweighed by some countervailing benefit. Surely has a 0% timely response rate to CFPB complaints.
The most common issue reported against the injury is not outweighed by some countervailing benefit. Surely is "and refuses to renew the account on the basis of activity between the notice date and the date of the existing card 's expiration. In addition" in the "Chase 's actions are likely to cause substantial injury because it will negatively impact the length of my credit history and my DTI" product category.
Read our methodology — how this data is sourced, computed, and verified.