Total complaints
1
Filed since Afte
2026 data Public-data reference. official source
the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error complaint mix by product
- XXXX 1 100.0% – 0% relief
How the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| but said again they could not make the payment in time ( they had several days to do so but refused to expedite it. Two hours before the flood insurance policy was to cancel my wife and I used our XXXX money to pay the flood policy. We basically live paycheck to paycheck like most people so paying the flood policy was a huge financial burden for us ... .because we had been paying it all along in the escrow account that Essex said did not exist! Essex said they were sorry | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| that is a false statement as I am listed on the loan | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error
the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After 10 m, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "that is a false statement as I am listed on the loan".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error have?
the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error respond to complaints on time?
the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error has a 0% timely response rate to CFPB complaints.
What is the most common complaint about the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error?
The most common issue reported against the flood insurance policy through XXXX would not extend the payment deadline. Again I called the Essex XXXX department who said they made a mistake but refused to make the premium payment in time to avoid a lapsing of policy. After repeated phone calls to Essex customer service who also admitted the error is "that is a false statement as I am listed on the loan" in the "XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
