Total complaints
1
Filed since When
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows the flight can not be changed because it is a basic economy flight. I was sure it said economy when I made the reservation's complaint history from CFPB public records. 1 consumers have filed complaints since When. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since When
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How the flight can not be changed because it is a basic economy flight. I was sure it said economy when I made the reservation's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I spoke to a representative who informed me that in cases like these | 1 |
| State | Complaints |
|---|---|
| but I hung up and decided to double-check on that. While XXXX XXXX also said the flight was reserved as basic economy based on the booking reference | 1 |
| Issue | Complaints |
|---|---|
| but that it isnt a problem. She asked me for when I would like to change the return date | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
the flight can not be changed because it is a basic economy flight. I was sure it said economy when I made the reservation has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When I pho, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, the flight can not be changed because it is a basic economy flight. I was sure it said economy when I made the reservation reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I spoke to a representative who informed me that in cases like these", and the single most common underlying issue is "but that it isnt a problem. She asked me for when I would like to change the return date".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating the flight can not be changed because it is a basic economy flight. I was sure it said economy when I made the reservation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
the flight can not be changed because it is a basic economy flight. I was sure it said economy when I made the reservation has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
the flight can not be changed because it is a basic economy flight. I was sure it said economy when I made the reservation has a 0% timely response rate to CFPB complaints.
The most common issue reported against the flight can not be changed because it is a basic economy flight. I was sure it said economy when I made the reservation is "but that it isnt a problem. She asked me for when I would like to change the return date" in the "I spoke to a representative who informed me that in cases like these" product category.
Read our methodology — how this data is sourced, computed, and verified.